Repair hp dv9500 or buy new laptop?

johnny monk

Active Member
I brought a hp dv9500 laptop from pc world for £700 nearly 13months ago but recently the screen would only show blue, had it diagnosed as the motherboard has failed.

Ive been quoted £230 from pcworld for new motherboard but the question i would like to ask is it worth putting more money into old laptop or put that money towards a brand new one and get extented warranty?

would really appreciate youre opinions.
Thank you in advance.
 

ducattigezzer

Active Member
just a idea have you checked the hp forum

as i think there might be a problem with the motherboards or video cards on your laptop

and you might get it fixed free
 

johnny monk

Active Member
I phoned hp and explained the problem to them but the bloke wasnt very helpful and just kept sayin i shouldve taken out extended warranty, not what i wanted to hear. When i suggested they share the price of the repair he said hp wouldnt do it.
 

johnny monk

Active Member
No such look, my laptop product number starts dv96 whereas the closest one is dv94. Is it worth contacting trading standards and seeing what they say or is it not worth it?
 
M

Mandark

Guest
A year is a long time in computers. I'd dump the oldie and get a new one.
 

johnny monk

Active Member
Yeah i appreciate things will have moved on in terms of spec but is 13months the life span of a laptop thats only used moderatly?
 

Mics49

Active Member
A year is a long time in computers. I'd dump the oldie and get a new one.
13 months are an extremely poor return on £700 worth of computer investment. I have only just replaced a 6+ year old desktop and the bloody thing is still running w/o probs (apart being a bit s/low in the performance department by now).
 

asprint

Active Member
I brought a hp dv9500 laptop from pc world for £700 nearly 13months ago but recently the screen would only show blue, had it diagnosed as the motherboard has failed.

Ive been quoted £230 from pcworld for new motherboard but the question i would like to ask is it worth putting more money into old laptop or put that money towards a brand new one and get extented warranty?

would really appreciate youre opinions.
Thank you in advance.

No you should not have to be paying for such a repair in such a short time.

Under the sales of goods act items are technically covered for up to 6 years, though that clearly depends on the particular products and circumstances.

Goods must be fit for purpose and a laptop should not be failing after only 13 months. You should be getting at least 3 to 4 years from a laptop, though clealy if you have dropped it and/or it shows signs of missuse you are not covered.

If you can find evidence that there are known problems with a particular component/pcb etc it helps support your case that it has failed due to a known defect which was inherent in design and/or at manufacture.

Dealers and manufactures are only obliged to provide a minimum of 1yr warranty, even though they know that the sales of goods act provides customers with a much longer time, they just know that most people don't know their rights or just can't be bothered to inforce them?

It really is down to you, unfortunately and how much time and effort you are prepared to put into it i'm affraid.

I would suggest that as a starting point you contact your local Tradings Standard so that you fully know your rights.

They will be in the phone book or online.
 

johnny monk

Active Member
How could i find out which motherboard is needed to replace the old one? Could i upgrade it to stop this happening again and ive never taken apart a laptop(or desktop) before, would i be able to install myself?

cheers for everyones help.
 
M

Mandark

Guest
Is it still in disrepair Johnny? Forget about trying to install a motherboards for a laptop. It's hardly straightforward for a desktop but an amateur can do it. Doing it for a laptop is specialist work really.

In terms of finding the right motherboard, you'd have to ask HP directly. I think they customize off the shelf boards.
 

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