Renewing Virgin media contracts

PhillyG76

Standard Member
Most of Virgin’s packages seem to have low introductory prices of for example £89/month for the ultimate oomph package but then jumps to £139/month after 12 months. But what’s to stop you ending the contract after 12 months and taking out a new contract for another low introductory price? I can imagine there being a bit of hassle and maybe losing services for a few weeks. But I’m sure there must be a lot of customers who do this if it means saving £50/month. Infact I think I even asked this on Virgin’s page on Facebook and some said it is possible. But why does the price increase so much. It wouldn’t be so bad if they offered a lower price for just three months and then it increased by just upto an extra £10/month. Virgin could easily gain lots more customers. Where I live is a village and despite having over 6,000 population. A big secondary school, small industrial unit and lots of shops, BT has no interest in putting fibre in. But initially I was only interested in Just Broadband, but on it’s own it’s more than twice the price of our EE service fo just £50. Yet you can get twice the speed plus a landline for just an extra few pounds. But we never use landline phone yet most packages work out poor value for money or even more. You can’t even get Broadband and TV to try and reduce prices per month. It’s madness. There must be loads of small to large villages that only Virgin supplies fibre to. They could easily dominate these areas. But sorry rambling on. Does anyone who’s basically started a new contract have any problems or advice to make things go smoothly? Many thanks for any suggestions.
 

Jester1066

Well-known Member
But what’s to stop you ending the contract after 12 months and taking out a new contract for another low introductory price?
When I asked VM Customer Service that exact question. I was told by a senior manager that they (VM), stop you by saying you can't cancel & recontract at the same address within a 12mth window. Ie there has to be a 12mth gap between cancellation & recontract to be considered a "new" customer. Anything less and VM classify you as an existing customer. Whether that's true I've never tested to confirm!
 

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