smartie1947
Established Member
- Joined
- Nov 7, 2005
- Messages
- 199
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- Points
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I received a new Smart Hub 2 router from BT last week as part of their switch from copper to fibre broadband. I had resisted their efforts to upgrade me to fibre in the past as I only use broadband for occasional surfing, shopping and on-line banking. Although the switchover date to fibre is not until 27/7/20, they advised me to install right away. The process was relatively painless and I soon had a working broadband connection connection.
My problem was that with the connection from the new router I could not access either the Connection Guide or any apps using my Sky remote control. Pressing the tv guide button on the remote allowed me to access the tv guide screen and the Planner screen but try as I might I could tab no further down. After approx 10 seconds of course Sky covered both options with selections from Sky. I had never had a problem with my previous router accessing either CG or apps.
On the Settings menu section Network it clearly shows "Connection to Broadband Router =OK.
To date I have reset my remote to the latest Samsung code successfully. I have reset my router connection using the WPS button and it confirms a valid connection and I have done a Sky box rebuild all to no avail. I'm stumped Can anybody help. I may not be able to respond to any replies for 2-3 days as I have a family reunion after 12 weeks in lockdown !!!!
My problem was that with the connection from the new router I could not access either the Connection Guide or any apps using my Sky remote control. Pressing the tv guide button on the remote allowed me to access the tv guide screen and the Planner screen but try as I might I could tab no further down. After approx 10 seconds of course Sky covered both options with selections from Sky. I had never had a problem with my previous router accessing either CG or apps.
On the Settings menu section Network it clearly shows "Connection to Broadband Router =OK.
To date I have reset my remote to the latest Samsung code successfully. I have reset my router connection using the WPS button and it confirms a valid connection and I have done a Sky box rebuild all to no avail. I'm stumped Can anybody help. I may not be able to respond to any replies for 2-3 days as I have a family reunion after 12 weeks in lockdown !!!!