Reliant Direct We sincerely apologise for any misunderstanding and inconvenience caused.
When you asked if the television had a twin tuner, we confirmed the TV has a Freeview HD & FreeSat HD tuner.
We have offered to collect the television at your convenience and issue a complete full refund.
We also offered to exchange the model for the C8 version at a discounted price that you had seen advertised with another retailer.
Although a discounted price was provided on the E8 model, we also offered a further discount, should you wish to keep the TV, to which you accepted.
You have now sent an email stating that you now wish to replace the E8 model with the C8 model, which we are more than willing to provide, sending our own driver to speed up the process.
Reliant Direct
Manage
Like
·
Reply ·
43m
Paul Lowe What is really upsetting is you denying what you said to me when I bought the E* from you. I remember us talking about how odd it was that the high end TV C8 did not have dual tuners for watching and recording a different program at the same time. I knew it had twin tuners, i.e. a Freeview and a Freesat. I asked if the E8 had dual tuners and I made it clear why I wanted dual tuners as I stated I did not have sky so the ability to watch and record a different program would be very useful. I even went on to explain I had had a Samsung that did do dual recording, but stopped recording so I sent it back for a full refund. So I was absolutely clear to you what a wanted and you said it could, and my wife was sat next to me and heard everything.
So what makes this so pooris the miss selling and then to deny you said it is the kind of practise I would expect from a poor trader. I even asked could i trust you unlike the bad experience I have had from Curry's, and you assured me I would not be disappointed, and yet I am!
I have just seen your reply on Trustpilot and again you are twisting what I asked for. You are saying I asked if it had twin tuners which I did not. I told you the C8 had twin tuners, sat and freeview, but not dual tuners to record 2 things at once. I asked if the E8 had dual tuners so I could record 2 things at once, which you said it could after saying you were surprised the C* did not have dual tuners, but assured me the E8 does as it was a higher spec model.
If I had gone with richer sounds I would be sat here with a TV that does no more that the E8, £200 better off, 6 year warranty and not have to worry about re boxing and being without a TV for a week.
When you said customer satisfaction is your priority then sorry can not agree.
1
Manage
Like
·
Reply ·
31m
Paul Lowe But if you had not miss sold this tv and I asked if it had a dual tuner to record 2 things at once, not twin tuners which I knew it had. Please stop twisting my words. If you had not miss lead me then I would be say here quite happy with a C8 from Richer Sounds, with a 6 year guarantee without all this hassle, so no not happy. Again it is not a misunderstanding, it misrepresentation and as I have said my wife heard everything and she clearly remembers me asking you to confirm it could record and watch a different program. If this is the way you do business then !!