Refurb Macbook With Dead Pixels, What Will Apple Do?

[TC-18]

My girlfriend bought a refurb macbook about 4 months ago from Apples online refurb store and today, after she changed her background to a white one, she noticed it has more than 60!!!!! dead pixels!

I have arranged a appointment with a 'Genius' for tomorrow, but I'm curious what they will do? Will the machine have to be sent away, if it is will the same machine come back with just a new LCD? Will they even replace the whole laptop?

Thanks

 

[nigelbb]

My girlfriend bought a refurb macbook about 4 months ago from Apples online refurb store and today, after she changed her background to a white one, she noticed it has more than 60!!!!! dead pixels!

I have arranged a appointment with a 'Genius' for tomorrow, but I'm curious what they will do? Will the machine have to be sent away, if it is will the same machine come back with just a new LCD? Will they even replace the whole laptop?

Possibly all of the above but only Apple can tell you any speculation here is just that speculation & you have already covered most of the options. The bottom line is that they will fix it under warranty but how that is accomplished is up to Apple.

 

[lord-dudester]

depends on where you take it

if you go to one of the big stores like regent st or bluewater they'll fix it on site for you, takes a few days

they'll just replace the whole lid, not the machine.

smaller stores or franchises will send it away so back it all up !!!