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Refunds question

Discussion in 'Movie Forum' started by lurker75, Feb 20, 2005.

  1. lurker75

    lurker75
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    Hypothetically if I ordered some DVDs online out of the UK, then the order was cancelled and the company put a credit on my account, then when I checked the credit they had made a mistake giving me MORE than they should have. What if I then used that credit knowing it was more than I was owed, where would I stand?
     
  2. Greg Hook

    Greg Hook
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    How much more?
     
  3. lurker75

    lurker75
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    £12 Hypothetically
     
  4. Greg Hook

    Greg Hook
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    It's entirely up to you and whether you feel right keeping the extra credit.

    There was a thread on here a while back about someone who had 2 DVD players sent to them and had only been charged for one, and the various morals etc.
     
  5. lurker75

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    how about any legal concerns?
     
  6. PoochJD

    PoochJD
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    Lurker,

    By UK law, you should report the problem/discrepancy to both the bank and the retailer/e-tailer. If you, hypothetically, keep the extra funds, the e-tailer has the right to claim it back at any time, within a 12-month time frame! As such, it's not worth the risk. Basically, that money isn't yours, and if you don't own up to the error, the e-tailer (and even their bank) can make things very difficult for you.

    It's best to simply own up, let them know about the error, and get them to correct it ASAP.


    Pooch
     
  7. Peridot

    Peridot
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    Agreed

    but I don't see how they can make things difficult? They may ask for their money back. If it is freely given, then end of story.

    ________________
    Dermot
     
  8. lurker75

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    Do UK laws apply when the company is abroad?

    How does the Bank come into this?

    Hypothetically... They've taken money from me, not fulfilled that service, they haven't refunded to the bank/credit card instead put a credit on my account which is more than it should be. How can they claim it back if I claim ignorance, of course this is all hypothetical.


    EDIT: do you think they would say oh sorry mr lurker we've taken to much money, here's a refund if i didn't notice!
     

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