Bonzaimaster
Standard Member
I returned my Philips 9527 because of the auto-switching problem. Philips customer services believed that I had a faulty set.
The retailer has refunded the cost of the TV but not the delivery charge (£35). Is it reasonable for me to expect to have the p&p refunded as well because the TV was deemed to be faulty.
Incidentally, I did not have to pay anything to get the TV returned. The courier was arranged by the retailer who came and picked it up from my house.
The retailer has refunded the cost of the TV but not the delivery charge (£35). Is it reasonable for me to expect to have the p&p refunded as well because the TV was deemed to be faulty.
Incidentally, I did not have to pay anything to get the TV returned. The courier was arranged by the retailer who came and picked it up from my house.