Red blob being projected by Panasonic PTAE3000

Discussion in 'Projectors, Screens & Video Processors' started by mb3195, Feb 12, 2009.

  1. mb3195

    mb3195
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    I've had my projector for around a month or so and am starting to notice more and more what I presume to be dust blobs appearing on my screen.

    At first this didn't bother me too much, but I've just finished watching Pride and Glory and have noticed a rather large red blob being projected on dark scenes.

    To be honest, I cant even tell you what the film was like as I spent the whole 2 hours watching this blo%^y red patch keep appearing.

    On inspecting my lens (after it was switched off), you can see what looks to be a red mark on the inside of the lens. It looks as though the heat of the bulb may have caused it.

    Does anyone have any suggestions on how I can get rid of it, or do I just call the place I got it from and tell them that I'm not happy?

    Any advice will be welcome.:lease:
     
    Last edited: Feb 13, 2009
  2. KelvinS1965

    KelvinS1965
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    If there is a red mark inside the lens, then you'll need to send it in for repair/replacement. A 'dust blob' tends to be on the LCD panel/filters and wouldn't be visible through the lens, though it is apparently not too difficult to remove with a can of compressed air/CO2 I don't think this will help you I'm afraid.
     
  3. mb3195

    mb3195
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    4 weeks old.....RUBBISH!!!:thumbsdow
     
  4. jacko5

    jacko5
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    It is probably a dust blob. Get onto your supplier and report it as a defect. They will no doubt direct you to Panasonic. I would have thought that to have dust problems after a few weeks means that the dust got in during the manufacturing process, but whatever it's not acceptable.
     
  5. mb3195

    mb3195
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    I've been onto Roy Jowett this morning and am waiting a call back. They initially said I have to send it to them, baring in mind I travelled 200 miles each way to pick it up, I'm not too keen on this idea so am waiting for a call back!

    Anyone had dealings with them before?
     
  6. mb3195

    mb3195
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    Been messing around with the zoom and focus, it appears the red blob is actually a red fibre which has managed to get into the lens area.

    Can anything be done or does it need to go back to Panasonic to get sorted?
    four.jpg

    two.jpg

    three.jpg
     
  7. Crustyloafer

    Crustyloafer
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    Under retail law it is your responsibility to return the goods to the place of purchase at your own cost. It is the retailer's responsibility to arrange for the repair or replacement of the goods. You should not have to deal with the manufacturer at all, it is entirely the responsbility of the retailer to make all the repair or replacement arrangements with Panasonic.

    There is a lot to be said for buying goods locally.
     
  8. mb3195

    mb3195
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    If only there was someone local I could have got it from!!:(
     
  9. KelvinS1965

    KelvinS1965
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    Just a quick thought: Try running the PJ in high altitude mode for an hour or so, this puts the fan at a higher speed and might dislodge the fibre. Hopefully it won't just move it to an equaly annoying position.
     
  10. mb3195

    mb3195
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    After alot of chasing up, Roy Jowett finally told me to contact Panasonic directly!:thumbsdow

    Called Panasonic, they are arranging to pick it up hopefully tomorrow and get it back to be in 3-5 working days.:smashin:

    Told me it needs cleaning and was probably caused during manufacture.
     
  11. Speedoguy

    Speedoguy
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    Great customer service there - NOT - beggars belief that in this financial climate you still get shafted around like this. Not a good advert :nono:

    Good luck with panasonic :thumbsup:
     

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