Okay after nearly a year of 'shall I? shant I?' I finally decided to get SKY+. Money has been a bit tight so the extra £10 a month was a big descision not to mention the £249 for the new box. I was promised by the salesperson that the price wasnt coming down however 1 week after buying it the price was reduced to £199 - thanks SKY! Anyway it got installed and I loved it, but just 2 weeks later and my box refused to come out of standby. I phoned SKY and 5 days later an engineer came out to replace the box. Thats 5 days without television as I dont use a terrestrial arial. Oh and my partner had to take the day off work . The new box seemed to be fine so I set some programs to record before going away for a few days. I came home to find that we had a powercut and all my recordings failed. To make matters worse the pause and record etc had now stopped working and it advised me to contact SKY. So once again I phoned SKY who advised me that I was not subscribed to the SKY+ package but couldnt tell me why not as I had been using the features since I bought it from them via the telephone. They activated it and it worked again. However the whole point of this rant is the so called 'compensation' that was offered when I started to complain to them: £2.90 for the 5 days it didnt work for. Yep £2.90 for the inconvenience of no TV for 5 days, my partner taking the day off work, the fact that the box came down £50 in price while ours wasnt even working, and the problem with the SKY+ features. Two pounds and ninety pence. Im not sure if anyone else has had problems like this but if anyone knows an address where I can write an official complaint to could you post it here.