messenger
Established Member
Guys i really need some help here on who to contact at MS to get this sorted.
The Problem - I've had my 360 running running since launch, i recently changed my email/windows live ID to match my new ISP & since changing the details on my account i can no longer log in to www.xbox.com but can still log in to Xbox live through my console which contains my new details ie: New eMail & new Win Live ID.
Ok spent days with Xbox live support to try & resolve this for them to now tell me the only way to fix this is to close my old account & open a new one & therefore lose 3yrs worth of achievements plus my unique gamer tag of "Messenger".
They are telling me ther automated system has corrupt my account when i changed my windows live id for some reason hence when i try to log in @ www.xbox.com it tells me my Win Live ID is not associated with my gamer tag, but my gamer tag still works fine through my console & i can still log & play on live.
Their officials tell me there is nothing i can do & i have to lose everything, now im a programmer myself & i know someone with a super user account @ MS can fix this but they dont want to know.
So i spend thousands of pounds on games & faulty consoles for 3 years to build a 38000 odd gamer score only to lose the lot because their automated system has corrupt my account. Surely someone can fix this or maybe i'll just have to live with not being able to use www.xbox.com but still use my console & live account which still is working fine.
Does anyone know who i can contact @ MS to get this sorted as Xbox live support tell me there is no one on this planet who can fix this for me. I need to take this as high as it can go as this is unacceptable for a service i pay good money for.
The Problem - I've had my 360 running running since launch, i recently changed my email/windows live ID to match my new ISP & since changing the details on my account i can no longer log in to www.xbox.com but can still log in to Xbox live through my console which contains my new details ie: New eMail & new Win Live ID.
Ok spent days with Xbox live support to try & resolve this for them to now tell me the only way to fix this is to close my old account & open a new one & therefore lose 3yrs worth of achievements plus my unique gamer tag of "Messenger".
They are telling me ther automated system has corrupt my account when i changed my windows live id for some reason hence when i try to log in @ www.xbox.com it tells me my Win Live ID is not associated with my gamer tag, but my gamer tag still works fine through my console & i can still log & play on live.
Their officials tell me there is nothing i can do & i have to lose everything, now im a programmer myself & i know someone with a super user account @ MS can fix this but they dont want to know.
So i spend thousands of pounds on games & faulty consoles for 3 years to build a 38000 odd gamer score only to lose the lot because their automated system has corrupt my account. Surely someone can fix this or maybe i'll just have to live with not being able to use www.xbox.com but still use my console & live account which still is working fine.
Does anyone know who i can contact @ MS to get this sorted as Xbox live support tell me there is no one on this planet who can fix this for me. I need to take this as high as it can go as this is unacceptable for a service i pay good money for.
Last edited: