Considering that we are quite lucky here as the enlightened few, we can get an answer to a problem as listed below in all the topics. What about the poor lot in their millions, that don't have access to things like a forced download to upgrade their duff software? What about the millions that spend hours talking to sky or worse, waiting for an engineer to come round, maybe even at cost to themselves? It just seems to me that Sky can do better. Too many problems of the same ilk! Wouldn't it be better that they got the software side of things right first time, and solve problems, rather than rush about and create new problems such as the planner thread below? We are ok, imagine if you were Joe Public. Stress levels must surely flare up.