QNAP TS-251+ Repair UK?

martimu

Well-known Member
My NAS failed after a firmware update last year and nothing I'm trying is booting up. I've tried all sorts of things that QNAP suggested to no avail and I've had a friend look at it who understands the operation far more than I do (which isn't difficult as I don't get it at all). I only ever used the thing as a back up for my Blu-rays and to stream them and flacs to my hifi.

I'm past caring about the data so I decided to have another go and do a factory reset, as the qfinder refuses to see the hard drives and won't initialise.

Insert paperclip and await beep

Nothing, so I can't even do that.

I'm suspecting hardware issues but don't really know. Any recommendations for someone in the UK who I can send to mend as it's a really rather expensive paperweight at the moment. It's out of warranty so I'm getting nothing more helpful from QNAP themselves.

Just need someone who can test and replace any defective parts and get me up and running again. I had it in a raid config so if the data is still there then great but not the end of the world if not.

Thanks

Martin
 

martimu

Well-known Member
Have you tried any Youtube vids?

One example -
Thanks, I'll have a look.
To be honest a lot of this goes over my head. I've tried using putty, ubuntu etc but I'm possibly making it worse rather than better!
 

martimu

Well-known Member

Sloppy Bob

Distinguished Member
I don't just mean that one youtube vids, there are plenty of others. I was just hoping one would contain some kind of solution for you.

Other than that I can't really be of any help. I had an issue with a Synology NAS and a youtube vid helped me.
 

martimu

Well-known Member
I don't just mean that one youtube vids, there are plenty of others. I was just hoping one would contain some kind of solution for you.

Other than that I can't really be of any help. I had an issue with a Synology NAS and a youtube vid helped me.
Thanks I've looked everywhere and double checked YouTube when you mentioned it but can't spot a solution. Something is not happy and it's way beyond my ability. If I could get the thing to recognise the drives I think I could at least reboot it
 

bubblegum57

Well-known Member
NAS compares might be a place to look at, they sell nas, but I found this


they might be able to suggest a repairer.
 

brunation

Well-known Member
Just need someone who can test and replace any defective parts and get me up and running again.

Some QNAPs have serial console ports [1][2]. If you don't get a a comercial repair, maybe a repair cafe could help?

I had it in a raid config so if the data is still there then great but not the end of the world if not.

This method is used to recover the content from a TS-251 later in the thread.
 

martimu

Well-known Member
Some QNAPs have serial console ports [1][2]. If you don't get a a comercial repair, maybe a repair cafe could help?



This method is used to recover the content from a TS-251 later in the thread.
Thank you'll I've have a read of that thread and see if I can work it out. But most of it wooshes some distance above my head :confused::rotfl:
 

martimu

Well-known Member
Have you tried replacing the RAM which I have found can be a cause of failure?
Thank you
No I've not - is there a way of telling if this might be the issue?
 

martimu

Well-known Member

BigInOilAndGas

Novice Member
Ok, if it was purchased in England, then you should still entitled to a replacement for 6 years after purchase under the Consumer Rights Act 2015. Electronic goods sold in England must be of high enough quality to last this amount of time and should not just fail.

However, if this does not apply to you or you still wish to attempt a repair yourself, you may just need to recover the firmware. You can find out how to do this here. Follow the instructions for TS-X51. If the DOM, where the firmware is held is faulty, these can usually be replaced for about £20, or to test, you can sometimes connect a USB 2.0 9 pin connector to the main board and use a memory stick instead of the manufacturer fitted DOM board.

Thanks.
 

martimu

Well-known Member
Ok, if it was purchased in England, then you should still entitled to a replacement for 6 years after purchase under the Consumer Rights Act 2015. Electronic goods sold in England must be of high enough quality to last this amount of time and should not just fail.

However, if this does not apply to you or you still wish to attempt a repair yourself, you may just need to recover the firmware. You can find out how to do this here. Follow the instructions for TS-X51. If the DOM, where the firmware is held is faulty, these can usually be replaced for about £20, or to test, you can sometimes connect a USB 2.0 9 pin connector to the main board and use a memory stick instead of the manufacturer fitted DOM board.

Thanks.
Thanks, Maybe it's the DOM. I've been through the process outlined and can't get it to boot from the USB I can get into other boot areas but can't get it work from a USB. It won't do a full reset from the pin button either - does nothing.

It just seems like it's software that has corrupted rather than the machine itself. If I could just get it to boot from a USB a think it might rectify but it won't see it whenever I've tried.

It's probably quite simple for someone who understands what they are looking at (unlike me) they'll probably know immediately what the issue is. I'm frustrated as I don't get linux, never used it before.
 

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