QE75QN800A automatically opens up a menu and begins to play by itself

lalc

Novice Member
I got a brand new QE75QN800A that is two weeks old. It's now beginning to show issues with the menu popping up, moving around playing by itself, shutting down automatically etc. It switches off, increases the volume, decreases etc. Please see the picture to see the menu that pops up.

I spoke to Samsung support, and they were quite helpful during the troubleshooting, but no solution so far. The behaviour seems quite random. The Samsung support guys could not explain why the menu appeared. Nor where that special menu comes from.

Has anyone experienced a similar issue?

Update: Samsung promised now to send a service person.

Screenshot 2022-04-27 at 17.34.28.png
 

JayCee

Distinguished Member
When setting it up did you select ”Home” or “Retail” mode?
Read page 142 of the e-manual
 

notengo13

Member
I got a brand new QE75QN800A that is two weeks old. It's now beginning to show issues with the menu popping up, moving around playing by itself, shutting down automatically etc. It switches off, increases the volume, decreases etc. Please see the picture to see the menu that pops up.

I spoke to Samsung support, and they were quite helpful during the troubleshooting, but no solution so far. The behaviour seems quite random. The Samsung support guys could not explain why the menu appeared. Nor where that special menu comes from.

Has anyone experienced a similar issue?

Update: Samsung promised now to send a service person.

View attachment 1688958
Maybe your button on TV is faulty or get some dirt inside from styrofoam when it was removed from box.
 

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lalc

Novice Member
Maybe your button on TV is faulty or get some dirt inside from styrofoam when it was removed from box.
That's what eventually Samsung is suspecting. But which button are you talking about? They keep telling me there is a power button in there, I have never been able to see it.

I can see a slider button for switching on/off the microphone.
 

notengo13

Member
That's what eventually Samsung is suspecting. But which button are you talking about? They keep telling me there is a power button in there, I have never been able to see it.

I can see a slider button for switching on/off the microphone.
Check logo Samsung on your TV from bottom
 

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