NeonLight13
Member
Hi folks
I've been having some issues and hoping that one of you immensely knowledgeable lot can maybe help me out by suggesting a solution?
I'll try to outline the problem as best I can. I have an RTX 3070 GPU, and my PC is hooked up to my TV. I wanted a TV that supported 4k @ 120Hz over HDMI 2.1, and so I went for the Samsung Q70T (55") as it claimed to support this.
However, I'm having all sorts of issues with it, including the following:
* Handshaking failing completely unless the PC is turned on first and left for a minute before switching on the TV (and even this isn't 100% a solution)
* Frequent flickering, when a resolution 'takes' on the TV at all. Sometimes it will, without warning, just cease to support the input and become a compressed band of colour and glitches taking up the top third of the screen.
* Signal loss - for instance, I will be playing a PC game and the signal will completely drop, but comes back if I switch into/out of game mode (it doesn't matter which, incidentally - the issues occur whether I'm in game mode or not), or if I unplug and re-insert the HDMI cable.
* Resetting of status - removing Input Signal Plus designation and pushing the resolution back to 1080p as a result.
I have tried two different HDMI 2.1 cables which claimed to be certified - a Club 3D and a Monoprice. The TV is on the latest firmware, too.
I don't think the problem isn't related to the graphics card specifically because I have tested on a friend's monitor and it works fine. It also worked fine on my old TV at 4k 60Hz, so I don't believe the card to be faulty. It doesn't seem to make any real difference whether I'm in RGB/4:2:0/4:4:4 colour mode either (or with G-SYNC on/off in the Nvidia Control Panel - although that option only appears when in Game Mode anyway).
Unfortunately, the delay in arrival of the second HDMI 2.1 cable (due to Brexit customs delays) meant I was outside of the 28 day "refund for any reason" window with Samsung. But their support people now are refusing to entertain the prospect of a refund because of being out of that window.
I also spoke to Samsung's live chat product support, which gave me this (I'm presuming/hoping (!) entirely wrong?) response:
So, seeing as my prospects of actually getting my money back appear to be slim-to-none, does anyone have any idea of how I can get the PC and the TV to play nice together?
I've been having some issues and hoping that one of you immensely knowledgeable lot can maybe help me out by suggesting a solution?
I'll try to outline the problem as best I can. I have an RTX 3070 GPU, and my PC is hooked up to my TV. I wanted a TV that supported 4k @ 120Hz over HDMI 2.1, and so I went for the Samsung Q70T (55") as it claimed to support this.
However, I'm having all sorts of issues with it, including the following:
* Handshaking failing completely unless the PC is turned on first and left for a minute before switching on the TV (and even this isn't 100% a solution)
* Frequent flickering, when a resolution 'takes' on the TV at all. Sometimes it will, without warning, just cease to support the input and become a compressed band of colour and glitches taking up the top third of the screen.
* Signal loss - for instance, I will be playing a PC game and the signal will completely drop, but comes back if I switch into/out of game mode (it doesn't matter which, incidentally - the issues occur whether I'm in game mode or not), or if I unplug and re-insert the HDMI cable.
* Resetting of status - removing Input Signal Plus designation and pushing the resolution back to 1080p as a result.
I have tried two different HDMI 2.1 cables which claimed to be certified - a Club 3D and a Monoprice. The TV is on the latest firmware, too.
I don't think the problem isn't related to the graphics card specifically because I have tested on a friend's monitor and it works fine. It also worked fine on my old TV at 4k 60Hz, so I don't believe the card to be faulty. It doesn't seem to make any real difference whether I'm in RGB/4:2:0/4:4:4 colour mode either (or with G-SYNC on/off in the Nvidia Control Panel - although that option only appears when in Game Mode anyway).
Unfortunately, the delay in arrival of the second HDMI 2.1 cable (due to Brexit customs delays) meant I was outside of the 28 day "refund for any reason" window with Samsung. But their support people now are refusing to entertain the prospect of a refund because of being out of that window.
I also spoke to Samsung's live chat product support, which gave me this (I'm presuming/hoping (!) entirely wrong?) response:
So, seeing as my prospects of actually getting my money back appear to be slim-to-none, does anyone have any idea of how I can get the PC and the TV to play nice together?
