1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

pw7 dead pixel problem.

Discussion in 'Plasma TVs' started by sylence, Apr 25, 2005.

  1. sylence

    sylence
    Standard Member

    Joined:
    Dec 28, 2004
    Messages:
    35
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    6
    Ratings:
    +0
    i have just purchased a 37pw7 from av sales, which i am absolutly delighted with, both tv and buying experience, but i have got a dead pixel dead center of my screen. would i be able to have this replaced or is there anything i can do about it. as i just cant stop looking at this pixel and it bothers me more because it is a 4 day old plasma.

    any advice would be appriciated

    thanks

    anthony
     
  2. hornydragon

    hornydragon
    Well-known Member

    Joined:
    Dec 19, 2001
    Messages:
    28,293
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Somewhere near the M4 most of the time......
    Ratings:
    +1,215
    give them a call and see what they can do mate I'm sure there will be a very amicable solution to your plight.......
     
  3. mh123

    mh123
    Active Member

    Joined:
    Apr 2, 2005
    Messages:
    686
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    31
    Location:
    Offshore UK
    Ratings:
    +66
    I'm 99.99999% sure that AV-Sales will come up with an acceptable solution because they're a great bunch, but on the off-chance you're still not happy you have the right to reject the product within 7 days of delivery under the Distance Selling Regulations for no reason at all. Keep this in your back pocket but if you're already 4 or 5 days in you need to keep an eye on the clock.
     
  4. w3dal

    w3dal
    Well-known Member

    Joined:
    Aug 4, 2002
    Messages:
    4,923
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Chelmsford, Essex
    Ratings:
    +543
    get on the phone to AV see what they can do and then post back what they said.

    Im sure there do something Fella...

    Dal
     
  5. thegooseman

    thegooseman
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    what colour is the pixel and exactly where?
    panasonic have very strict guidelines as to what consists of a fault as far as dead pixels are concerned.
    I have a green one in the top right of my screen, which is not a 'fault' therefore cannot get a replacement, although it dissapears after about 30 seconds of viewing.
    talk to your local panny dealer about it!!
     
  6. sylence

    sylence
    Standard Member

    Joined:
    Dec 28, 2004
    Messages:
    35
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    6
    Ratings:
    +0
    thanks for the reply from everyone, i called av sales and was given a power point test and was told that if its a DEAD pixel its within panasonics allowable level of dead pixels(as its only one and not a cluster) but if its a stuck pixel the panasonic will do a instant swap out. after the test it showed i have a stuck pixel(blue one) so there for i should be allowed a new screen. im just waiting for a call back from andy.

    once again thanks

    anthony
     
  7. w3dal

    w3dal
    Well-known Member

    Joined:
    Aug 4, 2002
    Messages:
    4,923
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Chelmsford, Essex
    Ratings:
    +543
    thats excellent news fella...

    how do u do a power point test, is it in a hidden menu somewhere?

    Dal
     
  8. sylence

    sylence
    Standard Member

    Joined:
    Dec 28, 2004
    Messages:
    35
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    6
    Ratings:
    +0
    hello dal

    the power point test i done was emailed to me by av sales. all it is, is red blue green(RGB) black and white back grounds. its helps to tell if the pixel is dead(black on all colours) or stuck on R, G, or B. very simple really. i can email it to you if you wish.
     
  9. GizmoPower

    GizmoPower
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    NOOOO, Just taken delivery of a brand spanking new 50PHD7, and I can't believe it, I've got a stuck green pixel. Not what you want when you've spent £4000. In fairness, Liam is trying to sort it for me as I speak. Fingers crossed. Once you know its there, its just not the same is it??
     
  10. av_guy

    av_guy
    Standard Member

    Joined:
    Apr 6, 2005
    Messages:
    25
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Manufacturers have differing policies in regards to pixel warranty's.

    We (family and I) spoke with the dealer about this prior to purchase and agreed that if there were any pixels we were unhappy about, they would simply change the plasma panel. In fact, we had an almost perfect TV - OK, so the Digital tuner never worked on the original media receiver. But, they changed that for a brand new one without question - what service!

    I'd like the opportunity to mention the dealer publicly. But, feel it appropriate if people PM'd me (just to be safe).
     
  11. Mep

    Mep
    Well-known Member

    Joined:
    Dec 25, 2004
    Messages:
    9,551
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Ratings:
    +472
    safe from what? it is always good to recommend retailers who provide a good service....we're always quick enough to complain about bad service :)
     
  12. codlord

    codlord
    Member

    Joined:
    May 17, 2002
    Messages:
    283
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    21
    Location:
    Portsmouth, UK
    Ratings:
    +1
    As a Moderator I would request that you do mention the dealer in question unless you have some sort of affilation with them. No problem with mentioning where you got good service.
     
  13. Stuart Wright

    Stuart Wright
    AVForums Founder Staff Member

    Joined:
    Jan 24, 2000
    Messages:
    13,868
    Products Owned:
    6
    Products Wanted:
    2
    Trophy Points:
    167
    Location:
    Birmingham, UK
    Ratings:
    +9,613
    No, that's not approproate at all or how these forums work. You should talk about whomever has given you good service.
     
  14. dilsher

    dilsher
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Roflmmao..

    Gizmo ..so thats where fookin Liam is, cos he was supposed to be at mine around 11am!

    Hope he sorts it out - and then kick him hard my way please???....lol.

    Dil
     
  15. GizmoPower

    GizmoPower
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Dilsher, sorry to mislead you, Liam isn't with me - I spoke to him yesterday and its in his hands :)
     
  16. av_guy

    av_guy
    Standard Member

    Joined:
    Apr 6, 2005
    Messages:
    25
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    1
    Ratings:
    +0
    OK - thanks for the go ahead admin & mods...

    ASK Electronics, who are approved Pioneer, Panasonic, other brand dealers. Excellent service and great after sales support.

    Well done :smashin:
     
  17. dilsher

    dilsher
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    4yh hes here now ...lool,..
     
  18. w3dal

    w3dal
    Well-known Member

    Joined:
    Aug 4, 2002
    Messages:
    4,923
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Chelmsford, Essex
    Ratings:
    +543

    yes please m8. would be good to test mine.

    addy is dal_ramsay@yahoo.co.uk

    whens the new one coming??

    Dal
     

Share This Page

Loading...