I have a new Evoke 3 DAB radio with a 2GB SD card to save any EPG updates to but this weeks updates have not arrived. Is it me or them?
From: Technical Support (JC) [mailto:[email protected]]
Sent: 13 September 2007 15:05
Subject: Re: EPG has last week's guides and today's only
I can confirm that at the moment we are attempting to find a resolution for this, I can confirm that the fault with the EPG will be intermittent, however present.
Please register with us online at www.pure.com/register in order to be notified as soon as a resolution is found.
It also installs Ecoplus. Has anyone done this? The notes say it reduces functionality when in standby.
What functionality can it lose? The clock? The alarms? the timers?
Interesting this. I dropped a complaint off to the BBC a few days back. Normally that results in an email back within 24 hours denying there is anything wrong at their end and then an almost immediate resumption of BBC EPG updates. This time I've had no reply and the EPG is still mising here in Chester.
I have had the same problem as others re BBC EPG missing approx. 3rd - 11th Jan. I have a new Evoke 3 running firmware Version 2. I emailed Pure and like sheffieldsteele I got a reply asking me if the BBC EPG had returned and when I checked, it had! While the EPG was missing I took the Evoke 3 to my brothers house about 25 miles away (HP22 to AL5) At this new location the BBC EPG was present (Signal strength/quality the same as at home ie 100%/max bars) Back home, later that day, the EPG was still missing. This, I guess, suggests a problem with the data being transmitted from specific BBC transmitters rather than there being a problem with the Evoke 3 / software.
Anyone else experienced this?
My suspicion is the same as yours - what transmitter would you be on. Also interested to see you have version 2.1 software because my Evoke 3 is also new and uses 1.8 the latest version on the Pure website
BBC EPG from Holme Moss has again gone missing for the last two days, at least on my Evoke 3, while the Digital One EPG works fine.
This has all the hallmarks of the last time that intemittent EPG problems occured, which were then "cured" for 6 months by version 1.8.
Since all the BBC National Channels and the EPG come in the same signal, if I were a betting man, I would bet that the BBC had tweaked their encoding in some way and not told anyone.