PT-AE100 Goes Pop !

Discussion in 'Projectors, Screens & Video Processors' started by Ekko Star, Jan 13, 2003.

  1. Ekko Star

    Ekko Star
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    Approx 80 hrs use, powered it on and pop it went !

    Incidentally I had just plugged in component cables into it prior to powering it on. Bit coincidental ? I'm sure this must have had something to do with it as it was all fine up until then.

    Oh well it's within it's warranty so back it goes.:(
     
  2. mcmullanbrush

    mcmullanbrush
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    My July 2002 model has just had a new PSU after about 220 hours.

    What is the significance of the component leads?
     
  3. Ekko Star

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    Significance being I had only ever hooked it up via S-Video since I had it. Never had a problem.

    Hooked up component cables to it, source Sony NS900V (not switched on btw). Powered the AE100 on, the usual few whirrs of the fan and a sudden POP !

    Maybe it's just a coincidence ?

    MARCH 2002
     
  4. theritz

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    Sorry to hear your news, Ekko Star. Don't think the use of component cables should have anything to do with the problem, though, its prob the power supply issue raising its ugly head again.

    Just out of interest, what month does it say on the label underneath your PJ ???


    Thanks,

    Sean G.
     
  5. mcmullanbrush

    mcmullanbrush
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    I think so, although I had only just started using component leads when mine went:confused:

    Having said that, these projectors break down so often it is bound to coincide with all sorts of things.
     
  6. Ekko Star

    Ekko Star
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    Hmmmm..........

    As soon as it went the first thing I thought was, the cables must have added some sort of additional load on the PJ. Hence it blowing.

    However, even if that was the case it is obviously a fault in the PJ itself.
     
  7. donmc

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    Join the club :(

    That makes three of us waiting for PAnasonic to get their act together and swap out or repair faulty AE100s. Mine only had about 70hrs on it.
     
  8. Ekko Star

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    In a way I would rather it go back and have the problem sorted while it's still under warranty.

    That way I suppose you know they've stuck in a decent rectified PSU once and for all. I've been told thats's what they do.

    Has anyone had the problem re-occur after there's has been repaired ?
     
  9. remarK

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    Was to by from Komplett.

    Not by 1 now :(
     
  10. Goof

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    If the trend of the AE100's on this board is anything to go by I would've thought Panasonic would do a recall... :eek:
     
  11. gothmog

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    Indeed Goof :)

    It is very hard to judge true reliability from the forums. There must be a hell of a lot of AE100's out there now, given it's unique price/performance. It really is the first mass-market projector.

    So you run into the Vauxhall/Ford factor, ie every car you see broken down by the side of the road is a Vauxhall or a Ford so the percieved reliability is crap. (May or may not be true in this
    analogy :D ). In reality Ford/Vauxhall sell a lot more cars than
    everyone else and probably have average reliability.

    If it really was a a product with a 30% RMA rate, yes you'd think Panasonic would have recalled it.

    So here's hoping it's an illusion, as I've just got an AE300 which will probably implode as soon as I hit the reply button!

    -- Jon

    PS hope you guys get up and running again soon, it certainly is real when it happens to you (Grrr IBM 75GXP don't go there.. )
     
  12. MartinCo

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    sorry to hear the bad news Ekko.

    400 hrs and counting for me.
     
  13. codling

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    i think my first unit blew at around the 80 hr mark.semms that alot are going inbetween 50/100 hrs.:confused:
    carl
     
  14. chic

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    i have 980 hours on my july 02 model
     
  15. (GTV)Chris

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    MINE HAS BEEN BACK TO THE SHOP ONCE FOR A CHECKUP FOR FLICKERING AND FOCUS PROBLEMS....I NOW HAVE ABOUT 80 HOURS ON IT MAY 2002 MODEL.

    I THINK IT WOULD BE WORTH CONTACTING WATCHDOG OR SOME OTHER CONSUMER TYPE PROGRAMME.
    ON MASS WE COULD FRIGHTEN THEM A BIT INTO UPGRADING OUR UNITS TO AE300 :)
    I REALLY THINK WE SHOULD ALL GET TOGETHER TO COMPLAIN ABOUT A FAB BUT VERY MUCH FLAWED LITTLE PROJECTOR.

    CHRIS
     
  16. mcmullanbrush

    mcmullanbrush
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    I started a thread asking for peoples details, in order to do something like this. I got one reply.
     
  17. Ekko Star

    Ekko Star
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    Well I spoke to the dealer 'Gultronics' (who know me very well) today where I bought it from. He gave me the option of bringing it into the store OR because it is classified as by Panasonic as eligible for onsite repair, to have it picked up. Apparently Home cinema LCD Projectors are specifically classified by Panasonic UK as On-site warranties along with Plasma's etc

    I opted for the latter and will await their call tomorrow. Apparently they will come to my house to collect it, loan me a unit (anyone else had this as this is part of the on-site policy for LCD PJ's????), repair and return unit. I have been told it should take between 7-10 days turnaround.

    Well all that remains to be seen, but as I say the dealer knows me very well, so there is no reason for him to tell me otherwise.

    If this is the case I will be very impressed. You can't underestimate the importance of aftersales service from a proper UK Authorised Panasonic main agent.

    Will keep you posted on how it all goes.
     
  18. chrischick

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    Chris

    I am all for contacting Watchdog, it's not just the unit I was dissapointed with it's the service I have received from the manufacturer - I have written a letter of complaint to their customer care department this weekend as I have been waiting for my defective unit to be picked up since I made contact on 2nd Jan.

    Got a call today and it should be going tomorrow and swapped for a loaner but who knows how long it will be away.
     
  19. mcmullanbrush

    mcmullanbrush
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    It is a shame that my dealer didnt tell me this. I instead I payed 20 pounds to send it back to my dealer who kept it on their shelf for 2 weeks, then blamed Panasonic for the delay

    Best not mention any names though.
     
  20. Ekko Star

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    mcmullanbrush

    Has your PJ been fine since return ? What I would like to know is how many repaired units, if any, have failed ? I was told that when they repair this problem they put in a better modified PSU.

    I would rather have my unit repaired, instead of a swap out, as I have no pixel or dust problems or anything else wrong with it. That way I know that the PSU problem will have specifically been rectifed and my unit will be A1. If I was offered a swap out then the whole hold your breath scenario starts all over again from 0hrs.
     
  21. mcmullanbrush

    mcmullanbrush
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    I have only watched a couple of films, I only got it back on Friday.

    I too am hoping Panasonic are using a more reliable PSU. Having said that, when I bought my July 2002 model, the dodgy PSU situation had been known about for several months and the word was that Panasonic were using improved PSUs on Jun 2002 and after.
     
  22. Ekko Star

    Ekko Star
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    When I got mine MARCH 2002 the same word was floating about and was meant to have been rectified. Well this is clearly not the case as many post dated models since are still going wrong.

    Personally I do not believe they have rectified anything. IMHO I think they know there was a design fault. Rather than do a product recall on an "Award Winning Machine" and risk adverse publicity at the height of it's praise, I think they have adopted the attitude if it goes wrong in the field it'll come back anyway. Call me a cynic, but I understand how big businesses work ! It all comes down to what it costs them versus the risk exposure.

    All in all though it is still a stunning machine.
     
  23. mcmullanbrush

    mcmullanbrush
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    This will all come to a head in a year or so, when peoples projectors start failing just outside their guarantee periods.
     
  24. Ekko Star

    Ekko Star
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    Couldn't agree more with you as this problem is definitely brewing. Also, I just would not advise anyone buying this PJ from anything other than a decent UK based authorised source. Recipe for a real headache in the long run otherwise.
     

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