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PSP Dead Canadian Pixels

Discussion in 'Playstation Forums' started by RockStrongo, Jun 21, 2005.

  1. RockStrongo

    RockStrongo
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    Hello,

    Got a PSP from VG+ which has a few(13)dead pixels. I've told them and they've advised me to send it back at my expense. They'll then contact me so I can pay delivery for the new console.

    Seems a bit involved to me, especially as I'd asked them to check the original one for dead pixels. I'm also not desperately happy about being responsible for paying for the postage for a faulty product.

    Has anyone else got dead pixels? If so, how many? I may not bother sending it back which I suspect is what they want in the first place . . .
     
  2. Miyazaki

    Miyazaki
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    The warranty on the PSP does not extend to dead pixels. So if anything they are being kind saying they will take it back for you mate.
     
  3. harrisuk

    harrisuk
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    Games Guru is correct. If you read the manual that comes with the PSP it clearly states that Dead Pixels are not covered by the warranty.

    Its certainly not worth sending it back anyway. With return postage its likely tocost - £30 - £40.
     
  4. Miyazaki

    Miyazaki
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    Especially if you get hit for customs £50-£70
     
  5. JonnyConcrete

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    I got mine from vg+ and it has about 9 dead pixels :(

    but I was expecting some so not too bothered you can only see them when the black loading screen is on.
     
  6. RockStrongo

    RockStrongo
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    Yeah, I know about the dead pixels and the warranty situation. I don't think that I am going to send it back because of the cost. I'll just live with them staring at me on startup!

    It's just that it's such a beautiful piece of kit, I wanted it to be really perfect. It's an odd thing with LCD screens and dead pixels - if you bought a new car with 13 dents in the bodywork, you'd expect it to be replaced with apologies. Saying random DPs are a result of the manufacturing process with no explanation as to why seems a bit disappointing to me.

    Anyway, thanks for helping me to make my mind up . . .
     
  7. Pug72

    Pug72
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    I reccommend buying one from Argos in September.
    You can then return your dead pixelly one under their 16 day returns and keep the new one.
     
  8. plaver

    plaver
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    What a blinding idea, a bit crafty though. :smashin:
     
  9. harrisuk

    harrisuk
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    You will probably get away with it. Could also try TRU if they have a slack returns department in your local branch.

    Knowing how these things work it will take time for the brass to get the message down to store level to check the region on the back of consoles for returns ;)

    It is I might add extremely dishonest but Sony do give credit for returned hardware stock (Well they used to anyway) So the company you return it to probably wont be out of pocket. With TRU defiantely not so as they have a worldwide warranty on purchases from their stores - its reletaively common to get Region 1 hardware returns.
     
  10. 1ofaKind

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    Yeah I got mine from VG+ and its got 3 or 4 dead pixels in the bottom left. You can only see them when the screen is totally black so I'm not all that fussed.

    My friend got one a week after me and his had no dead pixels ( no spiderman 2 though :p )

    Unless it had loads that interferred with game play I'd keep it.

    Wonder if the UK policy will be any different?
     
  11. harrisuk

    harrisuk
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    We offer consumers slightly more protection overhere. Most companies have a policy where less than 5 dead pixels on an LCD / Plasma panels are not classed as a defect though.

    But its also down to their state (Off / On or Off and On) and position in the screen (Several dead pixels in the centre might mean it can be replaced)

    Then again some places will exchange for dead pixels even if there is only one, there are many stores which offer dead pixel checks as well.

    So its really down to individual retailers but their is some scope for protection in UK law I believe.
     
  12. saeco

    saeco
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    Mayb u can download program to fix the pixel. 60% chance of success depends on the pixel whether it's 'dead' or just 'sleep' mode. I've just tried it ... for 30mins, nothing happens. I think my pixel r the real 'dead' 1. Worth or trying though. :thumbsup:
     
  13. RockStrongo

    RockStrongo
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    That's a good point - how do you try? Is there software available to try them out?
     
  14. mdawkins

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    I got a Jap PSP from EmpireDirect recently and mine has 3 dead pixels one is more noticable than the others, but they are all black dots are these dead pixels or something on the inside of the screen? If it isn't a dead pixel does anybody know if is this covered by the warranty? as EmpireDirect won't take it back if they are dead pixels!!!!!

    Thanks
     
  15. kubrick

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    I have 4 or 5 dead pixels as well as what can only be described as dust on the inside of the PSP screen - how do I go about doing an exchange of the unit with yourselves?

    Thanks,

    Kubrick.
     
  16. Stuart Wright

    Stuart Wright
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    Please contact Craig directly - this is not a support forum.
     
  17. Nivelo

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    I purchased my PSP from VideogamesPlus, I was told that they do not check and are not covered under warranty.

    I took a chance and it turned up with no dead pixels at all :clap:

    I do have one stuck pixel on my new sony camcorder though :devil:

    Andy
     
  18. harrisuk

    harrisuk
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    Good point Distance selling regulations give you a considerable amount of protection in this regard.

    However retailers can state what is classed as a defect and warranty accordingly, there are a few examples of this, battery powered vehicles for children only having 6 months warranty.

    Its well known that many retailers / manufacturers dealing in the UK only offer limited warranties for dead pixels on LCD screens, projectors, Plasma Tvs.....
     
  19. GeorgeShadow

    GeorgeShadow
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    lol, 13 dead pixels, holy~ way too many~ lol
     
  20. harrisuk

    harrisuk
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    Its just unlucky really. Loads of my mates have them and non of them have more than 1 dead pixel. Most have none.
     

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