PSN sign-in failed

Rosinda

Novice Member
Hi all,
Ever since we moved house my son hasn't been able to play online. He signs in and plays as normal for anything that isn't online. We purchased some games online and he can't access them. He can sign into the PSN on his brother's console, but not his own. When we test the Internet connection it is successful but it says the PSN sign-in has failed. Please help. We have been trying for so long. Thanks.
 

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