ps5 not connecting to WIFI


Novice Member
ive had some problems today with connecting to the wifi it says "your internet or service provider is preventing your ps5 from connecting to the internet" so I reset my PlayStation and router multiple times anyone had this problem?


Well-known Member
Can you connect to the internet OK with other devices?


Distinguished Member
Have you tried a cable connection?
I started off using the PS5's WiFi connection, but it seems unreliable to me. The connection dropped (and the transfer failed) no less than 5 times when trying to transfer PS4 data to the PS5. Cable worked first time, and has worked ever since.

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