matt5cott
Established Member
- Joined
- Dec 14, 2005
- Messages
- 118
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Hi guys,
Maybe someone can give me some advice on this.
short version
I refused delivery from shopto of a ps3, it was sent back to them and they recieved it on the 29 Mar 2007, a chap rang me the next day and said no problem we will refund this to your credit card... I've had nothing since despite numerous mails just asking what the status was.
full version
I had pre-ordered 3 ps3s to cover my ass incase of shortage problems, from Argos, Game, and Shopto respectively, Naturally a week before launch date I cancelled the Argos when I was assured the Game pre-order was set in stone, lovely stuff.
If im honest, at that point in time id forgotten about the shopto order, until I had an email about it, no problem I thought, ill give them a call and get it cancelled, on the Wednesday morning I gave them a tinkle and spoke to a pleasant chap, 'no problem sir, I shall get that cancelled for you right now' great... Until the Thursday, I get a shipping email, thats odd, so I gave them another call, same chap picked up 'ah yes, im really sorry about that, I couldnt find your details, ill cancel it right now'
Later that night I had a few beers, I wonder what would happen if I checked the dispatched emails tracking function, much to my surprise it had gone, so I called home (I was away at the time) and said to tell them to 'return to sender' alas parceline are somewhat slow it would appear, and only returned to sender after trying to deliver 2 more times!
Thursday 29 March the parcel gets back, on the Friday I get a call, 'have you recieved your ps3 sir?' I told them no, expalined the situation RE the chap on the phone telling me he would cancel it TWICE and not, and that it was returned to sender, 'ok no problem ill get that refunded to your card' this has yet to happen, and ive mailed them numerous times without even a response, when before when I mailed them, I was getting responses within the hour.
Maybe someone can give me some advice on this.
short version
I refused delivery from shopto of a ps3, it was sent back to them and they recieved it on the 29 Mar 2007, a chap rang me the next day and said no problem we will refund this to your credit card... I've had nothing since despite numerous mails just asking what the status was.
full version
I had pre-ordered 3 ps3s to cover my ass incase of shortage problems, from Argos, Game, and Shopto respectively, Naturally a week before launch date I cancelled the Argos when I was assured the Game pre-order was set in stone, lovely stuff.
If im honest, at that point in time id forgotten about the shopto order, until I had an email about it, no problem I thought, ill give them a call and get it cancelled, on the Wednesday morning I gave them a tinkle and spoke to a pleasant chap, 'no problem sir, I shall get that cancelled for you right now' great... Until the Thursday, I get a shipping email, thats odd, so I gave them another call, same chap picked up 'ah yes, im really sorry about that, I couldnt find your details, ill cancel it right now'
Later that night I had a few beers, I wonder what would happen if I checked the dispatched emails tracking function, much to my surprise it had gone, so I called home (I was away at the time) and said to tell them to 'return to sender' alas parceline are somewhat slow it would appear, and only returned to sender after trying to deliver 2 more times!
Thursday 29 March the parcel gets back, on the Friday I get a call, 'have you recieved your ps3 sir?' I told them no, expalined the situation RE the chap on the phone telling me he would cancel it TWICE and not, and that it was returned to sender, 'ok no problem ill get that refunded to your card' this has yet to happen, and ive mailed them numerous times without even a response, when before when I mailed them, I was getting responses within the hour.