Hi all,
I thought I would make some people aware of some dealings I have had recently with Pronto-store.
I found a graphics card (radeon 3650) by searching the web. It was a couple of pounds cheaper than the next cheapest (£35.99) and Prontostore did free delivery with this item.
I went to the checkout on the website and it gave a sort code and account number to make a payment to. This didn't seem unsafe to me as I wasn't giving my details I was making a payment from my bank direct to this sort code (110001) and account (10543223). So I made the £35.99 payment detailing in the payment that it is for the Radeon 3650 card.
I sent an email straight away to ask him to confirm receiving payment and to ask when to expect delivery. No response. A few days go by and no response.
I then started reading a thread on another forum (forums.bit-tech.net) about others who have made payments some times over £200.00 to this website and received no items or emails. Some of them complained to their bank and the bank refunded. I contacted my bank and they told me they cannot refund me because it was a direct payment.
So I put the sort code and account number prontostore gave me into the search engine and it came up with the account being a Halifax account in Leeds. So I sent Halifax in Leeds an email and their fraud department phoned me back. He was understanding and confirmed that that account number is one of their accounts. He said he couldn't say much due to data protection. I explained to him that the account owners home address and pictures of the front of his house are all over the web. If they are seen to be protecting this account owner then they will be held responsible to which he agreed. All he could say is to ask me to phone the Police (which I did) and get an incident number (which I did) and instruct the Police to contact the fraud department of the Halifax in Leeds before he can investigate.
Anyway this was nearly 2 weeks ago and still no email from the account owner or no sign of the item.
I have reported the fraud but judging from the Police response there is not much they can do.
The website I ordered from has been shut down. The server is no longer running.
I am not sure if the bank account has been frozen or if he is still spending money from it.
Has anyone else got any info or experience with the company?
Steve
I thought I would make some people aware of some dealings I have had recently with Pronto-store.
I found a graphics card (radeon 3650) by searching the web. It was a couple of pounds cheaper than the next cheapest (£35.99) and Prontostore did free delivery with this item.
I went to the checkout on the website and it gave a sort code and account number to make a payment to. This didn't seem unsafe to me as I wasn't giving my details I was making a payment from my bank direct to this sort code (110001) and account (10543223). So I made the £35.99 payment detailing in the payment that it is for the Radeon 3650 card.
I sent an email straight away to ask him to confirm receiving payment and to ask when to expect delivery. No response. A few days go by and no response.
I then started reading a thread on another forum (forums.bit-tech.net) about others who have made payments some times over £200.00 to this website and received no items or emails. Some of them complained to their bank and the bank refunded. I contacted my bank and they told me they cannot refund me because it was a direct payment.
So I put the sort code and account number prontostore gave me into the search engine and it came up with the account being a Halifax account in Leeds. So I sent Halifax in Leeds an email and their fraud department phoned me back. He was understanding and confirmed that that account number is one of their accounts. He said he couldn't say much due to data protection. I explained to him that the account owners home address and pictures of the front of his house are all over the web. If they are seen to be protecting this account owner then they will be held responsible to which he agreed. All he could say is to ask me to phone the Police (which I did) and get an incident number (which I did) and instruct the Police to contact the fraud department of the Halifax in Leeds before he can investigate.
Anyway this was nearly 2 weeks ago and still no email from the account owner or no sign of the item.
I have reported the fraud but judging from the Police response there is not much they can do.
The website I ordered from has been shut down. The server is no longer running.
I am not sure if the bank account has been frozen or if he is still spending money from it.
Has anyone else got any info or experience with the company?
Steve