Problems with USB Ports

Discussion in 'Computer Components' started by laserbeam, Jul 7, 2018.

  1. laserbeam

    laserbeam
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    I am having a problem with the USB ports on my Asus K73E.On the L/H side there is a single USB port and I have two mice one works in there the other does not my memory stick and my USB hub also work and tried a new battery in the mouse still the same.
    On the R/H side there are three USB and nothing seems to work when plugged into one of the ports but everything seems to work in the other two ports.I could probably understand if everything worked on the L/H side and nothing worked in the one port on the R/H side.Any advice appreciated.
     
  2. laserbeam

    laserbeam
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    I have just checked this problem again and the following is what happens..The one USB port on the L/H side The USB hub works,the memory stick works and one mouse works when I go into properties for the mouse that does not work it says This device cannot start (code 10).There are three USB ports on the R/H side everything works in two of them but nothing works in the third one.The mouse which would not work on the L/H side port works and the message in properties says This device is working properly.Very confused especially about the mouse why work in one port but not the other.
     
  3. brunation

    brunation
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    For the non-working R/H port the electronic circuit protection could have failed.

    What happens if you attatch the mouse to the hub and the hub to the L/H port?
     
  4. laserbeam

    laserbeam
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    Sorry I have been so long in coming back to this post have just tried what you suggested and plugged the dongle into the USB hub and the mouse works.
     
  5. brunation

    brunation
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    Is the USB hub externally powered - if so there is just insufficient power on that port. You could try a different dongle but it's a roll of the dice as to whether anything else would work.
     
  6. John7

    John7
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    I presume this is a laptop? Try powering down and removing the battery for a few minutes before reinserting and powering up again. Could be a controller corruption glitch which should be reset by removing all power.
     
  7. laserbeam

    laserbeam
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    The USB Hub is plugged into the mains
     
  8. laserbeam

    laserbeam
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    Thanks will try that
     
  9. laserbeam

    laserbeam
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    I have two mice and have tried both dongles in the hub and plugged directly into the USB port
     
  10. laserbeam

    laserbeam
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    I have just turned the power off and removed the battery left it for a couple of minutes put the battery back and turned on.One mouse works the other still does not I even plugged my USB card reader in and that worked.
     
  11. John7

    John7
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    So, are the R/H USB ports now working?
     
  12. laserbeam

    laserbeam
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    The USB port on the R/H will not work whatever I plug into it and the single USB port on the L/H side works for everything apart from the mouse and that mouse works in both USB ports on the R/H side.
     
  13. laserbeam

    laserbeam
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    I should have said 2 USB ports out of 3 on the R/H side work fine but the third port will not work with anything
     
  14. laserbeam

    laserbeam
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    I just checked as my wife has two mice that she uses so I tried them both in the L/H USB port and one worked and one did not so I swapped mine which did not work with my wifes which did work.And mine works in either her laptop or small notepad.So have four mice and only one works in the L/H port.Very strange
     
  15. John7

    John7
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    I would suggest uninstalling all the usb devices......

    Control panel/system/device manager.

    Unplug everything connected to all USB ports. Then find all usb devices/controllers in device manager and uninstall them.

    Shut down the computer, remove all power (disconnect mains and take out battery) and then re-boot after reinstalling battery and power connections. Windows will install the usb controllers again.

    Try plugging in your usb devices one at a time again Windows will install the drivers. See how that goes.
     
  16. laserbeam

    laserbeam
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    Hi John I have just gone into Control Panel but there is nothing for device manager so I entered device manager in the search programs and files and got the following when I clicked on Universal Serial Bus Controllers.What do I need to uninstall.There is nothing plugged into the USB ports.
     

    Attached Files:

  17. John7

    John7
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    For future info. it's Control Panel -> System -> Device Manager

    Uninstall everything that you can in universal serial bus controllers. Windows should reload everything on reboot and when individual devices are plugged in (assume you are running Win 10)?

    If not, you may need driver disks for some USB devices which normally need to be run BEFORE PLUGGING IN THE DEVICE.
     
  18. laserbeam

    laserbeam
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    When I go into control panel there is no tab for System.My OS is Windows 7 if it helps
     
  19. MarkE19

    MarkE19
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    Do you have Control Panel set to 'Category' view? If so change it to Small (or large) icon view and you should see the System option
    upload_2018-8-25_12-37-40.png

    Mark.
     
  20. laserbeam

    laserbeam
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    There is now nothing plugged into the USB ports and I am in Device Manager and can see the following.Generic USB Hub x2
    Intel(r)6 series/200 series chipset family USB enhanced host controller-1c26
    " " " " " -1c2d
    USB Composite Device
    USB Route Hub x2

    x2 means there are two lines of this It is not part of the description

    Can you advice further
    Thanks
     

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