Hi folks This is my story of purchasing an £1800 RPTV from Robert Whyte Ltd. I would be happy for any opinions on this matter. -------- I purchased a Samsung 43 inch RPTV from Robert Whyte Ltd back in June. The set took over 5 weeks to arrive, with me constantly chasing for updates from the company. The reason for the delay was that the employee responsible for dispatch at Samsung was on holiday (that's not a joke by the way). After 2 months I noticed severe convergence issues (with reds particularly) on the TV. Playing ISS on the PS2 results in the country flags being hideously deformed. The picture is also understandly smudged in appearance. I contacted both Samsung and Robert Whyte and received no reply. On the third attempt I received a reply from Robert Whyte ltd saying an engineer would be dispatched. 2 weeks later with no update I contacted them again. They asked for my address and said an engineer would be sent out. 2 weeks later with no update I contacted again. I received a telephone message from Brian Whyte stating that no representative at Samsung was answering the telephone. 1 week later without an update. I contact Robert Whyte again and am sent a very brief email with a telephone number of a local service supplier. On questioning why it had taken so long for me to be given the number, I received no reply to this question - only that it was "obviously more convenient this way", not convenient to me it isn't. It is over 7 weeks now since Robert Whyte promised to appoint an engineer to look at my set. ********************** Update, Monday 14/01 Time for an update... The TV was repaired by a local company, who were very helpful in terms of looking at it and fixing it - had a long chat and they agreed the quality was terrible. Undertook a big repair and gave me the TV back next day. The reds were much better than they previously (the picture is generally much sharper), but the reds still seem minimally out of line with other colours, maybe a design flaw on the TV? But, 2 other problems have arisen since then... In general, the picture is worse than before. 1. There is now a large smudge to the centre right of the TV, from a distance it looks like finger prints. On close inspection these are very bright colour blobs (yellow and purpleish - they are finger print size). Also to the left of the screen there are a large number of these blemishes, they aren't as noticeable as the main blob, but because there are so many of them they are very noticeable. 2. The geometry has shifted up and to the left. E.g. with a PS2 RGB feed there is 1 inch black bar at the bottom and at the right of the screen. So, 4:3 material is over to one side and you get larger than usual black bars on 1.85:1 material.