So i decided to place an order with Octane for flex HR. Having spoken to Ian directly through the Octane chatbox, initially he seemed like a fairly decent chap. With prime day coming up he said there would be a 15% discount on all products. We want a 4 seater and a 2 seater so after discount it would be worth the wait. At this point there were 39 seat sets on Amazon. The day before prime I noticed a 15% discount had been applied to some but not all of the seating and only the 4 seater but not the 2. Weirdly in the space of 1 minute all 39 sets of seating had disappeared off amazon inc the ones with no discount. In the week running up to this only a couple had been bought. Total price would have been £4227 after discount. I immediately messaged Ian and he said they had all been bought!!! Really? And we can purchase from him directly if we just give him our credit card details. I asked him for a formal order/invoice which he said he couldn't do and couldn't understand why i wouldn't place an order with him directly. I explained I've never used their company before, if they go bust over night then I am with out a product and money. He then started getting aggressive and said we would have to wait until next on amazon. I read a few people on hear had a similar experience. It's a strange way to do business and my requests were not unreasonable. Did anyone manage to order any flex hr or curve after they had apparently "sold out" on amazon and if so from where and how? Thank you
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Broadsword
Prominent Member
The discount was on the flex 3 and 4 seat sets for 3 or 4 days until Monday night. Then they all sold. They told me they would be back the end of the month as they were out of stock of the twin arm units.
So back on Amazon at the end of the month? They told me I could be direct but with the issues pointed out above. Thx
You had probs right with Octane?
Broadsword
Prominent Member
They never offered that to me when I contacted them. They added my email so they will alert me when back in stock. That was on the us website chat. They wouldn’t commit to giving me the discount when back in stock and wouldn’t commit to telling me when they might return either.
Messaging them through Amazon however I got a reply saying back end of month and they will honour the 15% when they are available. They said they can do love seats now only due to no twin arm seats in stock. That was regarding the flex.
It is odd they cannot send you an order confirmation or something though.
Ah ok. I’ll look in to that. Thx.
Cyrusgsxr
Established Member
Yes indeed but ONLY with the American side of their business , I experienced similar if not the exact same with them to the extent I had given up on trying to purchase from them .
Amazon side of their business proved to be a very different entity , where by it was completely positive I was able to order exactly what i wanted many months later and negotiate a personal discount at point of sale and since I have found their after sales to be exceptionally good thus far , as have many others , you can read all about it on here
Thx. Very helpful. Most importantly are you really pleased with the seats?Yes indeed but ONLY with the American side of their business , I experienced similar if not the exact same with them to the extent I had given up on trying to purchase from them .
Amazon side of their business proved to be a very different entity , where by it was completely positive I was able to order exactly what i wanted many months later and negotiate a personal discount at point of sale and since I have found their after sales to be exceptionally good thus far , as have many others , you can read all about it on here
Cyrusgsxr
Established Member
Yes Octane seats at this price point are probably the best you can get for the money, I say that having spent months researching alternatives and to be honest there are none . Their after sales customer service is second to none so I would advise buy via amazon uk and avoid the US side of their business which seems to be pressure sales orientated , You wont regret buying from Octane via amazon so buy with confidence .
One last qn did you go for flex hr or azure? Thx
Broadsword
Prominent Member
Xamo, go check the octane thread out in the furniture section, there’s 10 pages of info about them. Post you questions there mate.
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