Problems with Netflix

Discussion in 'LG TVs Forum' started by ayrshiredude, Jul 29, 2018.

  1. ayrshiredude

    ayrshiredude
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    Ok not sure if this is the right place but its on my LG B7 so here goes.

    I am finding that watching netflix using the app on the TV takes a long time, if ever, to reach UHD. It starts at 720 then drops to 480 goes back up and a down and after about 10 mins or so finally reaches 2160. If I do a speed test using speedtest.net on either my PC or the TV browser (both are connected to the Router using ethernet) I get in the region of 75 Mbps. However if I do the speed test from within the Netflix app on the TV or go to fast.com on either the TV or the PC i get arounf 12 Mbps.

    I called netflix and after then had be turn the tv off and on and the router off and on there was not change. They told me it must be my ISP. So I called Vodafone and they assured me it was not an issue with them. Surprise surprise I am stuck in the middle here.

    Does anyone have any idea how to get Netflix to play properly? at 75 Mbos I should be able to play full UHD quickly and easily but I am certainly not


    Thanks
     
  2. muffins

    muffins
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    I had the same issue. The tv doesn’t like a high channel on the modem using 5Ghz.

    On mine it was set to channel 128. I read it should be set to channel 36 on the modem, and it worked.
     
  3. ayrshiredude

    ayrshiredude
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    Its connected to the router via Ethernet so not a channel issue
     
  4. muffins

    muffins
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    Ah. No worries.
     
  5. GlennTidbury

    GlennTidbury
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    I used to connect everything via ethernet, because in theory it should be the most stable/fastest option. Mine was connected by ethernet, but via tp-link adapters that you just plug into the wall.

    Used to get frequent drop outs though, having to regularly reboot everything.

    Switched to a faster isp, so we now get about 60meg instead of 35, and switched from ethernet to WiFi, via a mesh WiFi system called "Tenda" "NOVA". Since then I get full speed internet, wirelessly, across the whole house.

    I was having the same problems as you with Netflix, but now it works great.
     
  6. ayrshiredude

    ayrshiredude
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    Ok thanks, I do have a range extender upstairs so can try that. The thing is when I do a speed test on the TV's browser on speedtest.net I get 75 Mbps the same on the PC however when I do it though the netflix app I only get around 12 or so. Again if I do it on the TV's browser on fast.com which is netflix own speed tester again I only get 12 or so which is the same on the PC. To me it appears to be something to do with Netflix.
     
  7. Andrew1472

    Andrew1472
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    I can see why you think it’s Netflix. I’m not seeing anything like your results though which are very odd.
    Netflix app reports 72mbps.
    Fast.com 67mbps
    Speedtest.net 74mbps
    All results from a BT fttc line and an Ethernet connected C7 tested in the last few minutes.
    Whatever the problem is wouldn’t seem to be widespread.
    Wild guess. Could Vodaphone be throttling the connection?
     
  8. ayrshiredude

    ayrshiredude
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    Well I wondered that however I just phoned them again and they assured me they don't. Will call Netflix again and speak to them.
     
  9. Greg Hook

    Greg Hook
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    I use Ethernet to mine and have no issues with Netflix at all.
    Wireless possibly, but issues with Ethernet would suggest an issue elsewhere.
     
  10. Andrew1472

    Andrew1472
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    If they say so. It just seems very odd that everything is fine apart from the two Netflix services and both those get 12mbps.
    Too much of a coincidence for me.
     
  11. invisiblekid

    invisiblekid
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    I have no issues for me for Netflix and B7

    Amazon prime however is terrible even with 200mbps and ethernet.
     

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