Just recently purchased a DVD player from http://www.buyyourav.com/. Arrived today, the box was damaged as shown below When I saw the courier man walk up the driveway, I actually saw him drop the thing from waist height. So anyway when he got to the door, I opened it up and checked the item before signing for it, no scratches and dents... but I didn't actually plug it in to see if it works. Anyway booted it up tried a few DVD's all of a sudden I start noticing that the picture has a slight flicker... great. Also its not Multiregional, as stated on the website. So rang them up, complained about the condition it arrived in, the guy on the end said that, I shouldn't have signed for it. Okay fair enough but I did check the item and there was no superficial damage on it, so how am I suppose to know that the courier dropping it, as a result has caused the fault. I understand delivery drivers are on a tight schedule so didn't really want to waste his time asking him to hang around while I plug it in and test it. Which is my mistake as I guess I shouldn't have signed for it... Anyway the guy was like okay we'll come and collect it, test it and if we find a fault we'll send you a new one. If we don't, we'll send you the old one back I also mentioned that it wasn't Multiregional, the guy was like, okay thats fine we'll send you a CD out to make it multiregional, as its a new unit and all, we haven't yet received the software. He then said that someone should have contacted me when I had put the order in and let me know, but they hadn't. He then proceeded to say that I have to ring back tomorrow, costing me more money, and speak to another guy about it, so it could be shipped to me. Why can't he just do it there and then and take my details down? or surely they have my details on the database somewhere? The thing which got me was, the absolute ignorant attitude of this guy, he basically implied, with not so many words, I was dumb for signing for the item in the first place. My point to him was; did you expect me to plug it in to see if it works? I also mentioned that surely its their responsibility for them to assure that I receive the item in reasonable condition. As a result of this I demanded a refund, as on top of the fact that the item I had received isn't fully functional and is not how they advertised - which is multiregional. I made a point that it should be multiregional straight out of the box when I receive it, and that I shouldn't have to wait a week or two for a cd to make it Multiregional. I know I can download DVDhacks from the net, but thats not the point. He was like, ok as long as you send the item back to us we'll refund you. So again costing me more money for the postage to send it back to them. I then questioned whether or not if he thought that was good customer service or not? He said yes. I then said, surely out of a kind gesture you'd offer a collection anyway considering the trouble I've been through and hassle. His response was "not my problem" and then went on to imply, that I had caused the fault and that I had purposely sabotaged the goods as I said the word 'gesture'. Also he mentioned that it costs them £30 for a collection to be made. (At this point I should've then went on to say that, okay would you prefer a £30 loss? or potentionally losing out on hundred pounds of other sales if word of mouth spread about how bad their customer service is.) I just don't know what to do, an arrangement for it to be picked up on Friday to be sent back to them for fault testing. To be fair I just really want a refund from them and just be done with them and instead order the same thing from Pixmania.com - whom I know package things up well and of which I'm sure as hell don't treat their customers as badly as Buyyourav.com !