Question Problems setting up a Texecom SmartKey

Discussion in 'Smart Home, Climate Control & Security Forum' started by TexecomBob, Aug 25, 2018.

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  1. TexecomBob

    TexecomBob
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    Hi folks, this is my first post so please be gentle with me.

    I have tried to install a Texecom Premier Elite 64-M (Wireless) including a Texecom Connect SmartCom and Texecom SmartKey.

    I've managed to get the system working to some extent but i'm having problems setting up the SmartKey.

    All Zones as setup to Area 1 with Part Arm set to Omit the Bedroom Zone 11. The Keyboard will Part Arm and Full Arm okay.

    I have a Texecom Connect SmartCom that I have managed to get working and can Arm and Part Arm using the Mobile App - all okay.

    Problems:

    1, The SmartKey will only Part Arm and will not Fully Arm!
    2, The SmartKey will not act as a tag - if I present it to the Keyboard 'PROX' nothing happens. I have gone through the setup several times, including deleting it and re-learning it to the system.

    Questions:

    1, Does the SmartKey need to be learned as User 2 as in the Instruction Guides example or can it be learned to User 1 (The Master)?

    2, Why does it only Part Arm and not Fully Arm?

    Any help would be much appreciated.

    Bob...
     

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