1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Problem with my Marantz SR7300

Discussion in 'AV Receivers & Amplifiers' started by Daneel, Jan 6, 2003.

Tags:
  1. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    I posted in another thread about a high pitch sound coming from my speakers that I first attributed to my DVD player.

    After fiddling around with various things I noticed that the sound disappears in source direct mode. Therefore the sound must be being caused by the processing in the receiver.

    I'm trying to get through to Home Cinema Heaven where I bought the receiver to see what they have to say. I noticed this on their website:

    "You must ALWAYS keep all the packaging for your product for the warranty period, along with your sales receipt. Items without the original packing or sales receipt will not be covered by warranty."

    I have thrown away the packaging the receiver came in, but I cannot believe that this is leagal. How can packaging affect my warranty?

    So, I have two questions:

    1. Does anyone else get a high pitched sound from their Marantz receiver? You have to be quite close to the speakers to hear it.

    2. Comments in the packaging/warranty issue?

    Thanks

    Daneel
     
  2. bob007

    bob007
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I was under the impression that you should keep the packaging for seven days, then after that period you could discard it without it affecting your rights.

    I can't see everyone with large RPTV's keeping the packaging these come in, I had a 56 tosh delivered not so long ago, used the packaging as a spare bedroom for a week. :D

    May be a phone call to Marantz might clear things up.
     
  3. jamesh

    jamesh
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I have noticed the same problem as well and again it goes when Source Direct is selected.

    I'm going to contact the shop where I bought the amp and also Marantz directly.

    Anyway if you do find a solution, please post here!
     
  4. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    Using source direct only fixes the problem for analogue sources. When using digital the sound remains. This leads me to think it is the DSP interfering with other components and so is a design fault....

    Does anyone have a phone number for Marantz UK? I can't seem to find it on their site. I have a feeling I'm going to be stuck with this probelm unless Marantz has a solution, it will cost me a fortune to send the receiver back to Home Cinema Heaven. :(

    jamesh: which receiver do you have?
     
  5. jamesh

    jamesh
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
  6. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    This is getting stranger. I just went to fill in the registration card for my receiver. I look on the back of the receiver beside the power connector, it says model SR7300/N1B, Serial No and nothing.

    It is blank, no serial number at all. I checked on Marantz website before I ordered from Home Cinema Heaven, they are an authorised dealer. Is there any good reason why there wouldn't be a serial number? I am looking in the right place for it?
     
  7. bazkav

    bazkav
    Active Member

    Joined:
    Jan 6, 2003
    Messages:
    157
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    21
    Location:
    Leeds
    Ratings:
    +11
    The phone No for Marantz UK is (01753) 680868. Most Hi-fi and Audio-Visual manufacturers can be found in what Hi-fi sound and Vision magazine.I have spoke to Marantz before and found them very helpful.



    My system:

    Marantz 4300 DVD, Sony STR-VA333ES 7.1 Reciever, B&W CM2 fronts, B&W CM centre, B&W CDM2 L+R rears, Castle Keep 2 centre rear, Paradigm PS1000 sub, Toshiba 32ZD26P TV.
     
  8. cybersoga

    cybersoga
    Active Member

    Joined:
    Apr 7, 2002
    Messages:
    1,628
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Location:
    UK
    Ratings:
    +25
    T1B means UK version, N1B means european version (I think)
     
  9. Andywilliams

    Andywilliams
    Active Member

    Joined:
    Sep 27, 2002
    Messages:
    2,077
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    notts.
    Ratings:
    +63
    hi Daneel
    did you find out the problem with your receiver.
    thanks gonzo.
     
  10. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    I haven't found out anything but I am growing more and more suspicious of Home Cinema Heaven.

    It appears, if the information above is correct, that I have been supplied with a European model instead of a UK one. Yet the receiver came with a UK style plug, however I did notice that it was difficult to plug the lead into the receiver, and it does not fit well, it is a little lose.

    It could well be the case that this receiver was not intended for the UK and the sound I can hear is a result of the PSU not liking the power it is receiving.

    The lack of a serial number concerns me too. I haven't contacted Home Cinema Heaven yet as I have no invoice. I think I may have thrown it out by accident. I emailed them twice and telephoned them requesting a copy invoice. I'm still waiting to receive it.

    I checked with trading standards and I don't actually need an invoice/receipt, just proof of purchase. My credit card statement should do just fine.

    I intend to call Marantz tomorrow and see what they say. After that I will contact Home Cinema Heaven. I'm keen to hear their explaination for the lack of serial number and also why (if it proves to be the case) I have been supplied with a European rather than a UK receiver.
     
  11. Andywilliams

    Andywilliams
    Active Member

    Joined:
    Sep 27, 2002
    Messages:
    2,077
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    notts.
    Ratings:
    +63
    hi daneel
    Thanks for info.Seems like i will be waiting a few more weeks for my amp from unbeatable but seems like it might be worth it.Unbeatable emailed me and said there was an accute shortage of this amp i wonder if thats why you ended up with a european model because there in such short supply but there still should have been a serial number.Let me know how you get on.
    good luck gonzo.
     
  12. rocket in aus

    rocket in aus
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    greetings from afar
    i am looking for some help & am hopeing that i can find it here
    i am interested in buying a marantz sr 7300 receiver & a marantz dv 4300 or dv 6200 & want some feedback on them

    i have seen that a few of you in here use this amp & a few with the dvd player, can you please let me know what you think of them or point me to some reviews
    regards
    rod
     
  13. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    I found the serial number, it is on a sticker on the bottom of the unit instead of the back.

    I also spoke with Marantz UK. The model is European but it is identical to the UK model except for the plug.

    I do find it interesting though that in their price-matching terms and conditions Home Cinema Heaven insist that they will only price-match against UK models, not European imports, while they are supplying imports themsevles.

    The gentleman I spoke to at Marantz told me that the packaging issue is due to Marantz sometimes charging to package good for transit. However, he also told me that as long as I package the good myself in a suitable fashion, this should not be a problem.

    When I described the problem to him he suggested that the unit had been dropped, probably in transit. I do find it worrying though that desipte the limited number of people I have spoken to about this receiver, I have already found one with exactly the same problem (see post above).

    So I now have a quandary. Is it worth the hassle, expense and lack of a receiver for several weeks to get this fixed?
     
  14. Andywilliams

    Andywilliams
    Active Member

    Joined:
    Sep 27, 2002
    Messages:
    2,077
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    notts.
    Ratings:
    +63
    Hi daneel
    if i was you i would send it back.£500 is a lot of money you have a right to a new receiver. Wont the dealer you got it from replace it for a new one then let them get a replacement from marantz.Thats the reason we shop at specialist dealers because they are usually very good at after sales service give them a ring and see what they say.
    gonzo.
     
  15. Dazed

    Dazed
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Hi Deneel

    Sorry to hear about your problems. Wrt your comments about Home Cinema Heaven when I asked if they would price match with Unbeatable for a 7300 they became extremely snooty and said "we are an authorized dealer, selling only UK product" etc so I am extremely surprised to hear you have been supplied with a European model.

    Mate, I would get them (HCH) to give you a new box fresh receiver - it doesn't seem that you were supplied with a product of merchantable quality. Check out the link, it details the sale of goods act.

    http://www.bbc.co.uk/watchdog/guides_to/goodsandservices/index.shtml
     
  16. darren7

    darren7
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Hi guys, a bit of info for you.

    I have been waiting for my 7300 since september, cant remember the exact date, I think the 2nd, anyway like most they keep saying waiting for stock.

    so I have called Marantz uk quite a few times and asked them about the stock, they have told me that only a a small amount came out before chrtsmas, and they have told me that they do supply unbeatable, and that they have had none yet.

    Unbeatable have told me that I am at the top of the list, and I was the first to order of them, I anyone can say they have ordered before me can they tell me the date and then I can talk to them... because they may have been fibbing to one of us.

    sound and Vision Bolton, did have 2 gold units in, but I want black, they do get some of there stock from Europe so that is why they have them in.

    always ask to talk to George at the shop, he will always get you the best deal .

    anyway still waiting.

    D
     
  17. mugsy

    mugsy
    Active Member

    Joined:
    Nov 1, 2002
    Messages:
    668
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    21
    Location:
    Kent
    Ratings:
    +20
    Apparantly I'm 3rd on the Unbeatable list - ordered beginning of November.

    If you spoke to Marantz UK and they say Unbeatable have had none, when they do eventually get stock it should be the UK model.

    Fingers crossed we won't have any probs :(
     
  18. darren7

    darren7
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    yes my mrs has spoke to Marantz uk 2 or 3 times, they have said that they will dispatch to dealers end of jan, they have said that they will go out todealers in the order that they ordered......but would not say if this is unbeatable, someone has told me prcdirect may price match, maybe a model from Europe, if they can get one, I will give them ago in the morn

    D
     
  19. lpr

    lpr
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Is there a solution for the high pitch sound problem?

    Because I can hear it on my new unit. Did you guys exchanged yours?
     
  20. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    That's 2 people with exactly the same problem as me. This is getting a little worrying.

    I have emailed HCH asking for a refund or new replacement, not had a reply yet.

    I hope this doesn't turn out to be a design fault.
     
  21. jamesh

    jamesh
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I've just returned my amp to the shop and taken home a replacement.

    The high-pictched noise is still present.

    Are there any other Marantz SR7300 owners who don't have this problem?
     
  22. lpr

    lpr
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I called my audio shop to talk about this concern. The person who sold me the unit was not aware of this problem. I told him to check his demo unit, and guess what... it was there. He also has this model at home, he's gonna check it out tonight.

    He told me that it's not uncommon for some receivers (and some higher end models also) to have some background noise that doesn't tint the sound. Since this hiss is not volume related, it's none existent at listening distance.

    I really like to sound of this receiver. I don't know if this is worth a return... I guess 7300 owners never had the idea of sticking their ears on the speakers, that why it never came up.
     
  23. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    Can lpr and jamesh give Marantz UK a call on the number mentioned earlier in the thread? I talked to a guy called Neil Gill.

    It might also be worth doing a post on the Home Theater Forum http://www.hometheaterforum.com/htforum/index.php.

    It seems quite a few people have the SR7300 there (mainly US), but this problem hasn't been mentioned.

    Hopefully we can get to the bottom of this. Please post if you find out anything.
     
  24. lpr

    lpr
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Hello Daneel,

    Calling Marantz UK would be extreme for me since I'm located in Canada, but I've started a thread on the HT Forums. We’ll see how’s the situation in America.

    Later.
     
  25. jamesh

    jamesh
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Just looked a hometheatreforum.com following your suggestion and found this thread

    http://www.hometheaterforum.com/htforum/showthread.php?threadid=118058

    near the top.


    Also, I've had another listen for this noise and now can only hear it on the centre speaker. Very strange, as before receiving the replacement, I heard it on all 5 channels (I have no rear surround).

    Anyway, I'll give Marantz UK a call on Monday / Tuesday and see what they say.

    Incidentally, the guy I spoke to at the hifi shop when I got the replacement said he had never heard of this problem and had sold about 20 SR7300's. Whether or not he was just saying this...
     
  26. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    lpr: Sorry, I didn't realise you were in Canada. There wouldn't be much point to you contacting Marantz UK anyway!

    jamesh: nice thread, at least there are some resopnses.

    I am currently talking with HCH about what to do. I don't want to swap my receiver only to find the new one has the same problem.

    I was away all last week but intend to give Marantz a call on Monday to see if there have been any developments.
     
  27. Heimnes

    Heimnes
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Hi there!
    Last week I tested several A/V receivers at home (Norway), hoping to find a worty heir to my Sony str-db925.

    While testing the Marantz 7300 (the others were Sony str-va333es, Pioneer 2011, Harman/Kardon 7500 and Denon avr-3803) I noticed the aforementioned high pitched noise coming from my right surround and center speakers. I found the sound to be very annoying - both because I noticed it during quiet passages and, well, because I knew it was there.... The noise was present during DD/DTS playback, and made me remove the 7300 from my short-list.

    For the record; I was about to choose the Denon when the Sony dealer gave me an offer I couldn't refuse, and I will hopefully pick up my new toy this Friday.

    Cheers!
     
  28. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    I am still trying to get this sorted out. I have a new problem now, this time with the remote. It keeps switching back to AMP when I press a key after selecting CD or one of the other programmable control options.

    After hearing about lots of people having problems with this receiver I'm thinking about asking HCH to let me swap for a Pioneer VSX-D1011.

    Is this receiver a good choice for my speakers? What is the characteristic sound of this amp? Does anyone know if it has a variable crossover for my sub?

    Thanks
     
  29. Heimnes

    Heimnes
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Hi;
    I haven't tested the 1011, but gave the 2011 a good work-out last week (if I'm not mistaken, the 1011 is a 2011 without the automatic set-up & fine-tuning by Air Studio, so sound-wise they shouldn't be too far apart).

    On music, the 2011 sounded good on B&W speakers in the shop, very crisp & clear sound (not shrill), and a tight bass. When I connected it to my PSB speakers at home, however, the bass almost disappeared... I had to adjust it a bit in order to get that funky feeling. After some tuning I got a sound that I could easily live with -- it wasn't as warm as the 7300/Denon 3803, though, and seemed a bit "thinner" (less 3D) all over. On DD/DTS it really opened up, and gave my set-up a run for it's money. Still, the 7300 sounded more "correct" out of the box, especially on DPL II (pity about the whining!), but the 2011 could easily be adjusted into kicking a**...

    I myself went for the Sony str-va333es, and its sound is somewhere between the 7300/3803 and the 2011 (a bit meatier than the 2011, not as warm & fuzzy as the 7300/3803). Perhaps you should try the 333 if you can find it at a decent price? It's got a heck of a set-up routine, but fiddling with the parameters can be really rewarding, sound-wise.

    As always, I would recommend listening before purchasing :)

    Good luck!
     
  30. Daneel

    Daneel
    Active Member

    Joined:
    Dec 5, 2002
    Messages:
    2,813
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    68
    Location:
    London
    Ratings:
    +26
    I got an email back from HCH. They won't do me a swap but have said they will give me a refund, less a deduction for my missing packaging.

    I emailed them back asking how much that deduction will be. At this stage I'm really fed up of the whole thing. I just want rid of this receiver.

    I am returning it to them, not as they sent it to me, but they did sent me a faulty receiver! Are they within their rights to do this?


    Thanks a lot for the feedback on the 2011 Heimnes. I'm thinking of going for a 2011 or 1011 with Hifibitz if I can get them to renew their 5% discount for avforums.

    Any further comment on either of the 2 Pioneers? The price woule be £555 (1011) and £712 (2011) if I got the discount, any other receivers I should consider?

    Thanks
     

Share This Page

Loading...