Question problem with GSM 350 module and Visonic Powermax Complete

spat

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Hello All,

Thank you very much for everyone's input on here, I have learnt alot about the powermax panels from reading posts on here - I actually just read posts to gain knowledge and not necessarily to change my system until now. I connected the gsm module to my powermax complete panel but i can not see the 4.5 define GSM menu in the installer menu. This is supposed to come up automatically according to the manual when the module is enrolled.

I think the gsm module is working for the following reasons
1- when I re-connected the panel it said RSSI was good - also did a signal test using a mobile phone in the area of the alarm which confirmed the signal was good.
2- when I dial the sim number I get a fax like dial tone after the first ring but I can't send it commands probably because gsm module is not active on the system.
3. I removed the gsm module and connected via the telephone wire again and I got the message 'cel rmvd cnfrm' on the panel and according to the installer manual (section 4.6 gsm auto detection) this indicates the modem was previously installed. So the question is where has my Define GSM menus disappeared?

Based on posts on here I have tried the following
1- powered the system down completely
2- changed master install and sub install codes to different codes and tried the install menu from both codes.
3- removed the module, cleaned it and put it in again.

What do you guys suggest? I would like to use the gsm module without the pstn if possible. Whilst writing this I thought if the pstn dialer would work without disconnecting the internet if I connected it to a filter.

Thank you very much and sorry for the long post, I wanted to give you as much info as possible.
 
Is it defo a Powermax Complete? does sim card work in phone? can you confirm 2 installer codes are different?
 
Is it defo a Powermax Complete? does sim card work in phone? can you confirm 2 installer codes are different?

Hello Thank you very much for your reply.
The system is certainly a powermax complete
The sim card works in a phone and the signal is good
Both codes are different and I have tried with both codes.

The module was recognised and enrolled as it alerted me to the module being removed as mentioned in the manual. The question Is why is the gsm menu 4.6 Not showing?
 
GSM module is in Define communication (installer then option 5)
 
GSM module is in Define communication (installer then option 5)

The GSM communication option is supposed to be option 6 in the installer menu according to the manual. I can access option 5 but that does not give me any options about configuring the gsm module. Option 5 gives me configuration of private reports, cs reporting etc but no gsm option. Any ideas?
 

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