Such
Prominent Member
Had this receiver since July 2017 and generally been happy with it. The denon is used to power front and rear heights, with my power amp powering the rest of the speakers.
I have just upgraded my TV to an LG Oled, although not sure if this has any bearing on the issues I am facing.
The receiver switches input to phono when watching via TV screen or Projector. It took me a while to figure out what happens when the picture and sound disappears, it does this a couple of times over an evening. It was doing this before I got the new TV. It has also switched itself off a couple of times over the weekend.
I noticed that the atmos channels were not outputting any sound even on a atmos UHD. The test tone played ok, but that was all. Changing from atmos to dts x brought the heights to life. I tested this by just having a movie GOTG2 playing via the heights and sub.
I'm not sure if it is passing through HDR content from my samsung UHD player as I don't get a HDR flag on the TV. In fact I did get an error once stating the TV is not compatible and content will be displayed in 1080p. (TV is OLED65E8 which is)
I spoke with denon today and they suggested doing a factory reset and then updating the FW and loading back my settings.
The problem is my unit just refuses to factory reset - after many attempts the FW is still the same as before - the current version.
I have tried what denon suggested - up&down cursors and power till the display flashes then release.
Also tried info & back and power, but this did not reset to factory.
Denon suggested that if it does not go back to factory state it is faulty and needs repairing.
Has anyone had similar issues and was there a resolution that did not involve sending off the receiver?
BTW HDMI control on the denon is off, just ARC for the TV
Thanks
I have just upgraded my TV to an LG Oled, although not sure if this has any bearing on the issues I am facing.
The receiver switches input to phono when watching via TV screen or Projector. It took me a while to figure out what happens when the picture and sound disappears, it does this a couple of times over an evening. It was doing this before I got the new TV. It has also switched itself off a couple of times over the weekend.
I noticed that the atmos channels were not outputting any sound even on a atmos UHD. The test tone played ok, but that was all. Changing from atmos to dts x brought the heights to life. I tested this by just having a movie GOTG2 playing via the heights and sub.
I'm not sure if it is passing through HDR content from my samsung UHD player as I don't get a HDR flag on the TV. In fact I did get an error once stating the TV is not compatible and content will be displayed in 1080p. (TV is OLED65E8 which is)
I spoke with denon today and they suggested doing a factory reset and then updating the FW and loading back my settings.
The problem is my unit just refuses to factory reset - after many attempts the FW is still the same as before - the current version.
I have tried what denon suggested - up&down cursors and power till the display flashes then release.
Also tried info & back and power, but this did not reset to factory.
Denon suggested that if it does not go back to factory state it is faulty and needs repairing.
Has anyone had similar issues and was there a resolution that did not involve sending off the receiver?
BTW HDMI control on the denon is off, just ARC for the TV
Thanks