cranso86
Novice Member
Hi folks. I just got my new TV, model number 58PUS7555/12, in the Boxing day sales and I love it. My only gripe is, and I have tried everything that I can think of, Prime Video is out of sync. Every other app is fine. I have played around with advanced sound settings but it doesn't change anything. Reset the TV, Unplugged it etc, logged out of prime and back in. I have had no help from Philips. They won't reply to facebook messenger or posts and won't let me post on their own forum. At least Amazin replied back to me with this
- Close and re-open the Prime Video app. DONE
- Restart your device completely by unplugging it for 30 seconds and then plugging it back in. DONE
- Ensure that your device or web browser has the latest updates. DONE
- Ensure that any external device is connected to your TV or display using a HDMI cable that is compatible with HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and/or HDR content). APP IS BUILT IN TO TV
- Pause other Internet activity – especially if other devices are using the network at the same time. DONE
- Check your Internet connection. IT WAS FINE
- If you are able to connect to the Internet on other devices, update your connect device’s DNS settings. Please check with your device’s manufacturer for steps on how to do this. I DIDN'T DO THIS AS SOUNDS TOO TECHNICAL
- If you are attempting to control a device using Alexa, try to unpair then re-pair the device in the Alexa app. NOT REQUIRED
- Disable any VPN or proxy servers. DON'T USE VPN