Waynej
Distinguished Member
Update 26/8/18: I've made a new post below updating the situation in more detail. This looks to be resolved soon. PRC Direct have collected the TV and agreed to refund me. They were telling the truth about uplift numbers, as in the end Samsung did supply me with this.
Has anyone else had issues with this company? I have discussed a bit on these forums in the Samsung TV thread regarding my faulty purchase from www.prcdirect.co.uk
I get the impression I am being flat out ignored now. Having a quick Google this morning I found this old AVF thread which has sent the alarm bells ringing. PRC Direct issue resolved
I have been onto Citizen's Advice, they surprisingly have suggested that PRC Direct has commited a criminal offence by not supplying me with a letter or email that states I have a right to reject the goods.
Samsung originally advised I can get a refund from PRC Direct under consumer rights should I not wish to pursue with further repairs on a newly purchased TV.
The short and bitter story is that I purchased the Samsung KS7500 TV from www.prcdirect.co.uk and it arrived with marks on the screen. They were originally trying to get me have an engineer look at it but after a week of emails and phone calls PRC Direct eventually replaced it.
The replacement also had marks on the screen and a torn protective bag over the TV, but not as bad as the original order. I pointed this out within the first 7 days of receiving it. They just offered cleaning advice, there was no mention of a right to reject even at this point (nor did I ever receive any paperwork or emails about this).
After dozens of emails with PRC Direct and a few chats with Samsung. PRC Direct's only option to me was to have it repaired. I currently have 2 invoices for repairs now and still have the same fault. All in all I have had 1 replacement followed by 2 engineer invoices for repairs.
PRC Direct's stance is that they require an uplift number from Samsung and then they will collect and refund the TV. Samsung tell me this is not right and that they only supply uplift numbers to Currys/Dixon's, and even then only within 28 days of purchase.
The Consumer Rights Act 2015 makes no mention of uplift numbers. Citizen's Advice suggested I make my complaint more formal and send them a written complaint letter using their template, and reference dates of emails that I reported these issues.
I did just that. They have had the letter for a week now and I still have yet to receive a reply, although I did give them 14 days as was suggested in the template letter. Needless to say I am not feeling optimistic.
Has anyone else had issues with this company? I have discussed a bit on these forums in the Samsung TV thread regarding my faulty purchase from www.prcdirect.co.uk
I get the impression I am being flat out ignored now. Having a quick Google this morning I found this old AVF thread which has sent the alarm bells ringing. PRC Direct issue resolved
I have been onto Citizen's Advice, they surprisingly have suggested that PRC Direct has commited a criminal offence by not supplying me with a letter or email that states I have a right to reject the goods.
Samsung originally advised I can get a refund from PRC Direct under consumer rights should I not wish to pursue with further repairs on a newly purchased TV.
The short and bitter story is that I purchased the Samsung KS7500 TV from www.prcdirect.co.uk and it arrived with marks on the screen. They were originally trying to get me have an engineer look at it but after a week of emails and phone calls PRC Direct eventually replaced it.
The replacement also had marks on the screen and a torn protective bag over the TV, but not as bad as the original order. I pointed this out within the first 7 days of receiving it. They just offered cleaning advice, there was no mention of a right to reject even at this point (nor did I ever receive any paperwork or emails about this).
After dozens of emails with PRC Direct and a few chats with Samsung. PRC Direct's only option to me was to have it repaired. I currently have 2 invoices for repairs now and still have the same fault. All in all I have had 1 replacement followed by 2 engineer invoices for repairs.
PRC Direct's stance is that they require an uplift number from Samsung and then they will collect and refund the TV. Samsung tell me this is not right and that they only supply uplift numbers to Currys/Dixon's, and even then only within 28 days of purchase.
The Consumer Rights Act 2015 makes no mention of uplift numbers. Citizen's Advice suggested I make my complaint more formal and send them a written complaint letter using their template, and reference dates of emails that I reported these issues.
I did just that. They have had the letter for a week now and I still have yet to receive a reply, although I did give them 14 days as was suggested in the template letter. Needless to say I am not feeling optimistic.
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