Possible Windows Update Problem

stearman65

Active Member
Had an accident few days ago when I spilled something sticky on my wireless keyboard which caused a number of keys to stick down. I ordered a new wireless keyboard & mouse & plugged in my spare HP wired keyboard. This morning on my browser there was a note about MS problems with W!0 which had been present from day 1, but had been acknowledged by MS 2 weeks ago, but the patch wasn't in auto up dates & had to be requested. Then my new k/board & mouse arrived so I plugged in the transmitter & unplugged in the HP keyboard. Some time later I put the PC to sleep, which I usually do through the day. Sometime later I tried to awaken it & got a "wrong pin number" message. After some messing around & using my MS password I managed to awaken the PC. I tried this a few times & had to use my MS password each time. I tried to do a system restore, but it isn't available on W10 I believe,, then tried a couple of other options but didn't get anywhere.

Eventually I decided to ask on here, as I typed my message, I noticed the lower case L key on the new wireless keyboard wasn't working, (not a good day today). As it worked on the old wired KB I decided to order a replacement. When I filled in the Currys auto request it didn't recognise the order number or my account details. By this time I was pulling my hair out, (probably the cat god getting its own back). Eventually I managed to complete the wizard & got an email back saying they would send a refund despite asking for a replacement. So I rang them & eventually got through to a human. Explained I wanted a replacement. not a refund. He said it would take 7-14 days!!!! I said I could get one from Amazon in 3 days & to change my request to a refund, he couldn't, so his only advise was to refuse the replacement when it arrived. I had binned the box so returning it would be difficult. Then I got an email saying Currys would collect in 2 days time. So I made an Amazon priority order & hopefully I can use the box from them for the Currys replacement.

However, has anyone else had any problems with MS updates or anything similar to my problems today.
 

DavidG1

Active Member
The most recent cumulative update KB5001330 has caused various problem such as boot loops BSODs slow running etc. If this is the update that preceded your problems I would uninstall it and wait for MS to issue a fix. You can uninstall the update by going to
Start>settings>update and security>update history
 

stearman65

Active Member

DavidG1

Active Member
Go to the uninstall update option
1619012996072.png
 

stearman65

Active Member
Hi David
Could you talk me through the uninstall updates procedure step by step, I'm 81 years of age shortly & not very adventurous.
Regards Stearman65
 

DavidG1

Active Member
When you get to the update history page, above recovery options click on the uninstall updates link on your screen (highlighted in my screenshot) this will then bring you to another window
1619076895599.png



select the required update then click uninstall. You should then pause updates for a week or so and wait for MS to release a fix. To pause updates go back to the windows update page and choose pause updates

HTH
David
 
Last edited:

The latest video from AVForums

Movies Podcast: Star Trek in 4K. Is the new boxset worth it?
Subscribe to our YouTube channel
Support AVForums with Patreon

Top Bottom