Hi,
Poor Philips TV Customer Service
I am new to the forum and would like to getting peoples feedback on Philips TV Customer Service in the UK.
Purchased a 70" Ambilight TV a while ago which has developed an issue where the TV does not go into standby. It powers down to standby but then starts itself up again without any buttons pressed and no other devices connected.
Contacted Philips and they have asked me to update all software etc which have done and has not resolved. At first the customer service response was quick. Now they are ignoring all emails (been a week) and I am not getting anywhere fast to resolve my issue. They don't even reply to say they are investigating further. In my case I believe an engineer visit is required.
Trust pilot reviews of Philips look shocking and the comments tie in with my experience where they don't contact you and ignore emails.
If the customer service is this bad why are people still buying their TVs? This website has a large forum for Philips.
Have other people experienced the same bad service?
Thanks for any replies.
Poor Philips TV Customer Service
I am new to the forum and would like to getting peoples feedback on Philips TV Customer Service in the UK.
Purchased a 70" Ambilight TV a while ago which has developed an issue where the TV does not go into standby. It powers down to standby but then starts itself up again without any buttons pressed and no other devices connected.
Contacted Philips and they have asked me to update all software etc which have done and has not resolved. At first the customer service response was quick. Now they are ignoring all emails (been a week) and I am not getting anywhere fast to resolve my issue. They don't even reply to say they are investigating further. In my case I believe an engineer visit is required.
Trust pilot reviews of Philips look shocking and the comments tie in with my experience where they don't contact you and ignore emails.
If the customer service is this bad why are people still buying their TVs? This website has a large forum for Philips.
Have other people experienced the same bad service?
Thanks for any replies.