Have just completed purchase on new house and was going round various banks and building societies with my change of address... Now all of them used this as an opportunity to try and sell me buildings and contents cover having checked if I had just bought a house - which was fine, as I ended up with a cheaper quote with greater cover from Halifax than with my existing insurer Barclays. BUT then I went to Abbey where the "advisor" spent fifteen'kin'minutes going over the tiresome "Key Facts" and data protection crap and actually making it less clear than it was on the literature she handed over that I read in a couple of minutes. Then she proceeded with the quote preparation - which ended up being double my current premium. I made it clear to her that this was rubbish and much cheaper elsewhere to which she responded "I don't believe you"; and then she said "see what you think, there's a 14 day cooling-off period can I have your bank details". I just burst out laughing and said I'd think about it and I'll read the leaflet and illustration again at home to compare with others - she immediately took back the glossy leaflet ("we don't have many left") and rather insincerely thanked me for my time. That has got to be the worst highstreet bank customer service I've ever experienced. The whole point of the FSA's laborious "Key Facts" is to prevent misselling, and then this menopausal jobsworth tries to rip me off!