DanielWilko
Prominent Member
Hi all, wondering if anyone with good knowledge can assist.
Our landlord has installed Plusnet Unlimited Fibre which should result in speeds of 38mbps (33 minimum). The router is located in a room downstairs and shared by 2 small flats (3/4 people max). Its been installed for 3 weeks now and the performance so far has been pretty poor. The walls are pretty thin in the flats (plasterboard) and the distance from the router to my flat is roughly 6/9metres.
Speedtests seems to fluctuate between 30 and 15 and then 2 and sometimes even 0 but the worst of the issues is that it seems to drop out every 5 to 10 mins for a few minutes and then reboot again. For example at 6:39pm the test showed Ping of 8ms Download of 0.41 and Upload of 1.0 and then another test at 6:41 showed P 8ms D 36.07 and U of 9.69 but then minutes after it dropped off and resulted in a Download of P 7s D of 15.9 U of 5.23. This is a constant issue. Testing in the room and testing by the Router seems to make no difference.
I have also noticed that is seems to constantly (I mean every 3/5 mins) change from 2.4GHZ to 5GHZ. Not sure if this could be a factor? Their is only one conenction to join (ie. no separate 2.4 and 5).
Both myself and the landlord are not experts and are quite confused and want to sort this as its very frustrating not being able to use PS4 or Netflix etc. A 40mb application took 4 mins to download last night on Fibre which is obviously shocking.
Was wondering if anyone experienced similar issues? new any way to fix this? what we can specifically say to PlusNet?
anything would be appreciated. I obviously cannot call and deal with them myself as the landlord pays the bills/account holder.
Our landlord has installed Plusnet Unlimited Fibre which should result in speeds of 38mbps (33 minimum). The router is located in a room downstairs and shared by 2 small flats (3/4 people max). Its been installed for 3 weeks now and the performance so far has been pretty poor. The walls are pretty thin in the flats (plasterboard) and the distance from the router to my flat is roughly 6/9metres.
Speedtests seems to fluctuate between 30 and 15 and then 2 and sometimes even 0 but the worst of the issues is that it seems to drop out every 5 to 10 mins for a few minutes and then reboot again. For example at 6:39pm the test showed Ping of 8ms Download of 0.41 and Upload of 1.0 and then another test at 6:41 showed P 8ms D 36.07 and U of 9.69 but then minutes after it dropped off and resulted in a Download of P 7s D of 15.9 U of 5.23. This is a constant issue. Testing in the room and testing by the Router seems to make no difference.
I have also noticed that is seems to constantly (I mean every 3/5 mins) change from 2.4GHZ to 5GHZ. Not sure if this could be a factor? Their is only one conenction to join (ie. no separate 2.4 and 5).
Both myself and the landlord are not experts and are quite confused and want to sort this as its very frustrating not being able to use PS4 or Netflix etc. A 40mb application took 4 mins to download last night on Fibre which is obviously shocking.
Was wondering if anyone experienced similar issues? new any way to fix this? what we can specifically say to PlusNet?
anything would be appreciated. I obviously cannot call and deal with them myself as the landlord pays the bills/account holder.