Pleeease help me connect Xbox360 to Virgin modem - problems with system update


Standard Member
Hi all, can someone please help me with this before I go mad.

I bought an xbox360 yesterday, and have plugged it straight into my Virgin Modem (i.e. unplugged the PC). Before changing the plugs, I powered down the modem,and powered it up again afterwards.

When I clicked on check system settings, it passed every test until it got to "Xbox Live". It told me I had to download a system update, and if I didn't it couldn't continue.

I try to download the update, and am told "Can't download the update. Please test your connection in system network settings..." - which it passes with flying colours every time!

Can someone please please please give me some advice?!?!

Many thanks - you may just save me from insanity.


Well-known Member
You're not doing anything wrong fella.

Its live thats kaput.You're pretty much knackered till its sorted unfortunately.

Have a butchers at to see the "helpful" status info messages MS put up.

Uptill the last couple of weeks its been rock solid and i connect directly to the modem in the same way you do .

keep trying is all i can suggest. sooner or later it'll sort itself out.

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