please help!!!!!!

jimboh · Apr 15, 2007

hello,
i just had V+ installed (kind of).
I have a Panasonic TH-42PHD7e, which I was told by the engineer isn't compatible with the box, as the panasonic doesn't have a scart connection.
I dont know how my system is set up, but everything is run into my AV receiver, and an S-video lead goes up to the back of the plasma.
I purchased a HDMI terminal board and installed in into my slot 1.
At the moment, I am getting a really fuzzy picture through a S-video cable, whih is broken (which is why I think I am getting a fuzzy picture!!)
In the V+ settings, I selected the HiDef HDMI, but when it tests, I get a blank sceen. Then it reappears with a fuzzy picture, and where the HiDef HDMI was selected, it goes back to 4:3 normal.
I dont know what else to do.
Obviously I am in the process of getting compensation from Virgin, as the engineer basically said he couldn't do it and walked out, but I wondered if someone could try and tell me how to fix the problem.

Many thanks

kgollop · Apr 15, 2007

jimboh said:
hello,
i just had V+ installed (kind of).
I have a Panasonic TH-42PHD7e, which I was told by the engineer isn't compatible with the box, as the panasonic doesn't have a scart connection.
I dont know how my system is set up, but everything is run into my AV receiver, and an S-video lead goes up to the back of the plasma.
I purchased a HDMI terminal board and installed in into my slot 1.
At the moment, I am getting a really fuzzy picture through a S-video cable, whih is broken (which is why I think I am getting a fuzzy picture!!)
In the V+ settings, I selected the HiDef HDMI, but when it tests, I get a blank sceen. Then it reappears with a fuzzy picture, and where the HiDef HDMI was selected, it goes back to 4:3 normal.
I dont know what else to do.
Obviously I am in the process of getting compensation from Virgin, as the engineer basically said he couldn't do it and walked out, but I wondered if someone could try and tell me how to fix the problem.

Many thanks

When you select HDMI, you need to switch your TV input to HDMI straight away. When you do this you should see a message saying "press Text" to accept the changes. If you do not press text it assumes you cannot get a picture and so puts yours settings back to what they were previously (like Windows does when you change your screen resolution).