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Please Help pairing Samsung UE48H6400 with Virgin TiVo Box unable to change channel

mgm1968

Novice Member
We are trying to set up our new TV with the TiVo box (Virgin). It is asking us for the model number which we have found out to be CT8685, but when we select this it still does not change the channel!

We have tried several times selecting "Cisco" and "TiVo" but it still refuses to respond.

Can anyone please help and advise what we are doing wrong?

It also says if you can't pair the tivo you will loose some of your smart features, does anyone know what these features are?

Many thanks in advance..

Martin
 

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