Playstation plus help required

Clm07

Novice Member
Hi, can anyone help? My son has just got a ps5. We set up a parent account and a child account (he is 11). We then paid to get a years subscription of ps+. Only problem is, the ps+ is linked to the child account and therefore restricts the games we can download. We haven't actually used the ps+ for anything yet and i have emailed playstation twice to see if we can get the money back to the wallet and start again, but I've had no response. Thanks
 

Wing80surfer

Active Member
Have you tried over the phone or twitter?
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