stanleyntl
Established Member
I find a lot of users of the forums directing their problems to manufacturers when they have flawed or faulty products. Then they find out how uninterested they after they have your money, or how difficult it is to resolve problems.(And the manufacturer would be more inclined to repair than replace goods).
While this may seem sensible and appropriate, with respect to your legal rights, this is not so.
Under law your contract is with the supplier, and your options should the goods be faulty or not fit for purpose, are a refund, replacement or repair only, from the supplier.
Once you accept a repair you lose the right to a refund. However, if the goods are repaired or repeatedly so, and still don't work correctly, then a refund can still be sought.
Exchange of goods while a good will gesture has no status in law.
Goods that exhibit faults within 6 months, are now deemed to have had the fault at purchase and a refund can still be sought.
In case of difficulty with the supplier, an independant report from another supplier is necessary (for which you will pay). This will provide concrete proof to your supplier, before they inspect and find no faults etc. Also will be essential should matters need to progress to small claims court action.
There are also the new distance selling regulations, which gives you the right to cancel your order within 7 days.
Here is a link :Consumer law
Users really shouldn't be putting up with goods of unsatisfactory quality or those not fit for purpose. e.g. Philips 9830 LCD TV!
You need to aggressively use your consumer rights - the more returns errant manufacturers get the better.
You can always send a complaint to the manufacturer after you've got your refund (or exchange to another brand) - just to ram home the point to them.
They'll find it difficult to ignore sales returns!
Views most welcome on this topic.
While this may seem sensible and appropriate, with respect to your legal rights, this is not so.
Under law your contract is with the supplier, and your options should the goods be faulty or not fit for purpose, are a refund, replacement or repair only, from the supplier.
Once you accept a repair you lose the right to a refund. However, if the goods are repaired or repeatedly so, and still don't work correctly, then a refund can still be sought.
Exchange of goods while a good will gesture has no status in law.
Goods that exhibit faults within 6 months, are now deemed to have had the fault at purchase and a refund can still be sought.
In case of difficulty with the supplier, an independant report from another supplier is necessary (for which you will pay). This will provide concrete proof to your supplier, before they inspect and find no faults etc. Also will be essential should matters need to progress to small claims court action.
There are also the new distance selling regulations, which gives you the right to cancel your order within 7 days.
Here is a link :Consumer law
Users really shouldn't be putting up with goods of unsatisfactory quality or those not fit for purpose. e.g. Philips 9830 LCD TV!
You need to aggressively use your consumer rights - the more returns errant manufacturers get the better.
You can always send a complaint to the manufacturer after you've got your refund (or exchange to another brand) - just to ram home the point to them.
They'll find it difficult to ignore sales returns!
Views most welcome on this topic.