I had a lot of grief before christmas, I reckon theres an awful lot of people out there who received stolen DVD's or CD's over christmas. I had 3 shipments go missing. Also, some very slow deliveries and even one envelope delivered which was ripped to bits with nothing in it.... (It was in a clear plastic bag from the post office with a note saying something along the lines of "Erm, it looks like your parcel got damaged, please contact us to tell us if anything is missing...)
But on all occassions Play have replaced the items with no quibble, including the empty envelope, they said that the correct route for that item would be to go back through the post office, but admitted I'd probably get no joy out of them so they offered to replace it anyway. The only problem I do have with play is that there customer service people dont always pay attention to what you ask them, eg. Disc not turned up, had to buy it from a retailer now, can I have a refund... Yes sir, we'll send another one out immediately!!!
)
I think there are some serious problems with the post office lately tho, Ive been waiting for all kinds of small packaged for unreasonable amounts of time (ebay and other retailers) and in all cases, the sender has confirmed that they were posted first class. I even had a small car part sent through special delivery recently (next day by noon) and it took two days... Good job I ordered it a day early is all I can say!
So to sum up, I don't think it's Play's fault, I think the post office have reached new heights in crap service.
BTW, I do think Play could do something to prevent openly advertising what the package is though, dont you?