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Play Pre Order careful !!!

Discussion in 'Movie Forum' started by dbrad, Nov 14, 2003.

  1. dbrad

    dbrad
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    I pre-ordered Lord of the Ring twin towers 4 disc at £23.99, when i checked the order history last week it went to £26.99, i was charged £26.99 when i rang them they said it was an error and they refunded my account £3, you have been warned !!!
    checked your prices when its been sent....:mad:
     
  2. ashearer

    ashearer
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    Thanks for the heads-up but just checked and they charged me £23.99. It's interesting though 'cause I never check what they charge......
     
  3. ELV

    ELV
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    I also noticed this and phoned them asap, it changed overnight and was told it was also a mistake and have since been charged 23.99. However it's still shows 26.99 on the history list. Noticed it was sent by recorded delivery i wonder if that's something to do with it as it's a rarity these days. A few months ago SPR R1 DTS went missing so they posted me another, perhaps they only ship recorded if youv'e lost a disc lately???????
    It's jumped around from processing to shipped this week so i'm trying movietyme for a change next to see what their service is like:confused: :confused:



    Ta Very Much.
     
  4. dml

    dml
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    Just checked my order history which shows £26.99. Don't have a copy of my original pre-order, placed 20/10/03, to hand so I can't check the price quoted. I'll have a look at home tonight.

    Order history also states that it was posted on 11/11/03, although when I last looked it was "processing" on 13/11/03.

    Play customer service have just told me that the price has been reduced from £26.99 to £23.99 and I will have to send them proof that I have been overcharged before they will refund me.They also told me I should have the DVD today or tomorrow. He seemed suprised when I told him that HMV are selling them today for £29.99.
     
  5. ELV

    ELV
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    Was it sent recorded delivery, mine was sent on the 10th and still has'nt arrived, the postie says it's down to the backlog in the south???????:confused: :confused: :confused: :confused:

    P.S i was only charged 23.99
     
  6. Mr Cat

    Mr Cat
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    yeah, I wlways email play when an item is a bit late - ask lex, he bought a cheap copy of fear and loathing in las vegas from me the other week...I've just e-mail then this morning regarding primal scream not being delivered, they're going to send me a new copy, so with any luck...
     
  7. stealther

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    The status of my order was posted on the 6th Jan then on the 8th it was stated processing then on the 10th back to posted again I ve just come of the phone from them and they said that loads of copies that were stated posted have in fact only gone out today or yesterday:mad: This has really annoyed me as if I knew that i wasnt going to get it in time then I would have cancelled it and bought it on the highstreet. It makes me wonder if they have done this on purpose so as people like me dont cancel the order when they notice it hasnt been dispatched with enough time to arrive on the release dates. With that said Iam also still waiting for a box set that was posted on the 5th. Play like to blame the postal service but my flatmate is getting parcels on a daily basis currently oh well my dissapointment continues.:(
     
  8. ELV

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    They seemed to have better service when they concentrated more on dvd's , they seem to be playing games these days with the shipping status probally for the reasons you give........

    Movietyme here i come....

    Ta Very Much
     
  9. Miyazaki

    Miyazaki
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    they have it for £20 at dvdsoon.com R1 though

    and i got my r2 copy for £21.99 at cdwow :)
     
  10. Kevo

    Kevo
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    I bet it does!

    10 months is an awful long time to wait ;)
     
  11. dml

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    Checked my order confirmation last night. The price quoted was £26.99 on 20th October so I suppose I can't complain.:mad:

    Anyone know when they reduced the price to £23.99? I'd like to know if it was before they actually processed my pre-order. My copy still hasn't arrived.:(

    Well after many years as a Play customer this has taught me two things:

    :lesson:Don't bother to pre-order.
    :lesson:Don't use Play again.
     
  12. DazJWood

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    Why didn't you just go to Morrissons and buy it for £19.99?

    It is the same offer they did last year and no doubt will do again for LOTR3
     
  13. Kevo

    Kevo
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    :rolleyes:

    I should have remembered this from last year.

    That's it, no more pre-ordering on big releases for me!
     
  14. Warmonkey

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    Same. :rolleyes:

    So where do we stand on this... surely we have the right to our money back at the very least, and preferably get charged £23.99 - not £26.99...?
     
  15. Kevo

    Kevo
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    Ring them up and demand a £3 refund
     
  16. FishCake

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    My copy from play arrived this morning. My order history has it listed at £26.99 (I pre ordered it in June) but I have checked my credit card and have only been charged £23.99.
     
  17. dml

    dml
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    Just checked with my credit card and I have also only been charged £23.99. :smashin:

    Won't know if it has arrived today till I get home.:(
     
  18. ELV

    ELV
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    Think they've got their knickers in a twist with this one. In all honesty if you want R2 disks the supermarkets are starting to look like a decent proposition these days..
     
  19. Kevo

    Kevo
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    Got mine today (Tues) and invoiced for £23.99.
     
  20. ELV

    ELV
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    Ditto
     

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