Are play.com any good for buying DVDs from? I've only used them a few times but I've just had a bad experience which I would never expect to have with Amazon. A DVD arrived from play.com and was clearly very secondhand. There was no cellophane wrapping, the case was scuffed and the playing surface had numerous scratches. I couldn't believe it and phoned play.com to find the guy was far from surprised and frankly didn't sound like he gave a damn. It now seems I have to pack the second hand goods up and take them to a post office to send them recorded delivery for an account credit (not refund). Absolutely fuming! I'll certainly never use them again and I'm considering whether I can just get my creditcard company to do a chargeback so that I don't end up out of pocket. I would be interested to know if anyone else has had similar problems or if I've been unlucky. It seems inconceivable that a supplier would send used goods and try to pass them off as new, it seems like a very cynical trick.