Play.com - Contact Details?

Discussion in 'Blu-ray & DVD discs' started by chrislad, Nov 3, 2005.

  1. chrislad

    chrislad
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    How do I contact play.com? All I see on their site is a phone number that I can't ring from within Ireland.

    I ordered a DVD last week (25th, Nightmare Before Christmas), which was listed as In Stock. It went from Order Received to Processing to Packing then back to Processing then up to Packing again and now it's back to Processing. I've had no problems with them previously. I've two other DVDs on order that were awaiting stock at the time of order and that's fine. I'm pretty close to just ordering the X-Files boxset too, but I want it in a timely fashion and none of this Processing/Packing crap.
     
  2. samjpullen

    samjpullen
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    I believe [email protected] is there e-mail address for general questions etc.

    How come you can't call 0845 numbers in Ireland ?
     
  3. chrislad

    chrislad
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    It's an English 08 number. You can't ring those from abroad as the 0044 prefix doesn't work with it for some reason. Same goes over here. You wouldn't be able to ring an 1850 number as far as I know.
     
  4. samjpullen

    samjpullen
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    :(, seems pretty stupid if you ask me.
     
  5. chrislad

    chrislad
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    Just seems stupid? Considering that Ireland would be one of their main countries that they ship to, it's very, very stupid not to have any visible contact details for them.
     
  6. chrislad

    chrislad
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    No reply and it's been almost 6 hours. That's not good for a company of this size. My order has gone from Processing to Packing for the third time now. If it goes back to Packing again, I will be quite irritated. I can't cancel either.
     
  7. Jase

    Jase
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  8. chrislad

    chrislad
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    Thanks for that. It went back to Processing yet again.

    I did manage to get through to them with that number, and they said it's being posted tomorrow and that this was a problem they had with other customers.

    Thanks for your help. Much appreciated.
     
  9. chrislad

    chrislad
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    ***, it's still marked as Processing. They told me it was due to be posted on the 3rd. Going to ring up and cancel and just buy it in HMV tomorrow.
     

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