Originally posted by General Skanky
If they are an importer, then they have to take responsibility for their services. I remember when I imported LaserDiscs. A much smaller market, but the company involved laid everything out clearly, stated 'No extra charges to pay' and I accepted it for what it was. If Play came out and said....'£1 extra per disc to cover customs' (for example), at least we'd know why. But it's business, they know we can just pop along to the competition who quite happily provide the same service with no disclaimer!
Not good enough IMO. They are simply doing a blanket cover on all imports. I've always been an advocate of Play, if this disclaimer goes for good I'll be happy, but not right now.