Hi there,
3 months ago I bought the new Pioneer PDP436SXE. I had read up on this forum all about running it in, which I had been doing. I had no issues with the quality of the picture, it is superb.
However, I was away on business for a couple of weeks and when I got back my very new very expensive TV is completely dead. When I switched it on all I got was a blinking blue light. I tried searching the net for possible causes and thought perhaps it was something to do with the power supply. (Some people had problems during recent storms I gather). Mine was plugged into a surge protector plug.
I rang my supplier, who told me to ring Pioneer UK. They then told me to ring my local Pioneer service agent based in Leicester, who then collected the TV a couple of days later.
One week on, the fiasco continues, the service centre (Sound & Vision, Leicester) have been awkward to deal with, speak unclear English, never returned my calls and would not give me updates on whether they had found the root of the problem. I now learn that they have asked a Pioneer Technical Liason person to look at the set as they think the PDP panel is dead. You would not beleive the number of calls I had to make to them to find this out. This is not my idea of customer service.
I am gobsmacked that such a new TV can be dead so quickly, and, from such a reputable brand. I have no idea whether they will try and fix it, or whether they will replace it (My preference right now).
Has anyone else had a similar experience with this set or this brand? I thought I had made a wise choice, now I am not so sure.
I don't have any technical knowledge of plasma panels, so can anyone explain in simple terms the PDP Panel, how it might have died and if it is generally considered terminal if it does?
Thanks
3 months ago I bought the new Pioneer PDP436SXE. I had read up on this forum all about running it in, which I had been doing. I had no issues with the quality of the picture, it is superb.
However, I was away on business for a couple of weeks and when I got back my very new very expensive TV is completely dead. When I switched it on all I got was a blinking blue light. I tried searching the net for possible causes and thought perhaps it was something to do with the power supply. (Some people had problems during recent storms I gather). Mine was plugged into a surge protector plug.
I rang my supplier, who told me to ring Pioneer UK. They then told me to ring my local Pioneer service agent based in Leicester, who then collected the TV a couple of days later.
One week on, the fiasco continues, the service centre (Sound & Vision, Leicester) have been awkward to deal with, speak unclear English, never returned my calls and would not give me updates on whether they had found the root of the problem. I now learn that they have asked a Pioneer Technical Liason person to look at the set as they think the PDP panel is dead. You would not beleive the number of calls I had to make to them to find this out. This is not my idea of customer service.
I am gobsmacked that such a new TV can be dead so quickly, and, from such a reputable brand. I have no idea whether they will try and fix it, or whether they will replace it (My preference right now).
Has anyone else had a similar experience with this set or this brand? I thought I had made a wise choice, now I am not so sure.
I don't have any technical knowledge of plasma panels, so can anyone explain in simple terms the PDP Panel, how it might have died and if it is generally considered terminal if it does?
Thanks