Philip Ponton
Novice Member
I have had this unit for several years, but it has now lost the ability to connect to my home network via the LAN cable.
The LAN wall socket is ok, I have connected my PC to it and have instant connectivity.
I have tried a known good LAN cable from the wall socket to the Pioneer.
Setting the Pioneer to DCHP or manually imputing the IP details makes no difference.
Interrogating the BT Home Hub 5 does not list the Pioneer.
Temporarily tuning off the MacAfee firewall makes no difference.
I used the Ping command from the PC to the Pioneer IP address, it fails. This is the same when the Pioneer is set to DCHP or manual set up.
If I try to connect to favorite radio stations it occasionally says 'Server disconnected' or just flips back to the full list of favorites. This confirms I have no connection.
The Home Hub was renewed recently, the original lost output from all LAN sockets. The new unit is working fine with the other three devices connected by LAN. (Two PC's and a Samsung smart TV). I am not certain if the issue happened exactly at the time the new Home Hub was installed.
Any diagnostic help that can be offered would be appreciated. Thank you.
The LAN wall socket is ok, I have connected my PC to it and have instant connectivity.
I have tried a known good LAN cable from the wall socket to the Pioneer.
Setting the Pioneer to DCHP or manually imputing the IP details makes no difference.
Interrogating the BT Home Hub 5 does not list the Pioneer.
Temporarily tuning off the MacAfee firewall makes no difference.
I used the Ping command from the PC to the Pioneer IP address, it fails. This is the same when the Pioneer is set to DCHP or manual set up.
If I try to connect to favorite radio stations it occasionally says 'Server disconnected' or just flips back to the full list of favorites. This confirms I have no connection.
The Home Hub was renewed recently, the original lost output from all LAN sockets. The new unit is working fine with the other three devices connected by LAN. (Two PC's and a Samsung smart TV). I am not certain if the issue happened exactly at the time the new Home Hub was installed.
Any diagnostic help that can be offered would be appreciated. Thank you.