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Pioneer HDE43 Blew Up!!!

Discussion in 'Plasma TVs' started by bailda, Nov 26, 2004.

  1. bailda

    bailda
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    Don't know if this has happened to anyone else. Last night my daughter switched on the plasma and a loud bang was heard and will not now turn on. I sspoke to our local Pioneer approved engineer and he says, from the syptoms I supplied, that it sounds like the power unit has gone. Last one he had cost £500 to fix. The screen is just 16 months old and of course, is just out of warrenty. Where I work in the city we have these running 24\7 for years and no problems.
     
  2. bailda

    bailda
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    Just a little update. Spoke to the Pioneer customer relations , on the advice of the engineer, and they seem to be very sympathetic and may help when they have the diagnosis of whats wrong. I hope that means they will pay for the parts at least as these screens should last a tad longer than it has done.

    Watch this space
     
  3. Nick_UK

    Nick_UK
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    Try having a word with your local BBC radio station. Many of these have consumer programmes, and might be able to put a little pressure on the manufacturer.
     
  4. Liam @ Prog AV

    Liam @ Prog AV
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    Hope all goes well for you with Pioneer, I sure some gentle persuasion will get you further toward a free repair than shouting about it on the radio though!!
    I would imagine with less powering on and off it is more likely to fail in the home than in a commercial environment. Still, 16 months isn't exactly a lifetime. Best of luck with Pioneer!
     
  5. bailda

    bailda
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    New update.
    Pioneer, to their credit, have agreed to supply the new power unit free of charge and I now only have to pay for the work to fit it.
    Must admit that they have one of the most helpful and sympathetic customer relation departments that I have experienced. :clap:

    P.S. Why do these things always happen at the wrong time as I have a big party at my house at the weekend and needed to have it working big time but am now on a 15" portable.
     
  6. Liam @ Prog AV

    Liam @ Prog AV
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    LOL!! Glad you got it sorted mate :smashin:
     
  7. Nick_UK

    Nick_UK
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    Well, I would only do that as a last resort :)

    Glad the OP got it sorted, though !
     
  8. Moviebuff

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    It's good to hear that Pioneer customer services are sympathectic soles - glad that they came through for you. :)
     
  9. bailda

    bailda
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    Last update (I hope)
    Its been confirmed to me that only the control panel\power unit has blown up. Pioneer have picked up the cost of that and I only have to pay £150 + vat for the work done on the plasma to replce the unit. Still a bit of a pain but certainly a lot less that I thought I might of had to pay to start with.
    Don't know if there is a moral to this anywhere i.e. get the extended warrenty, don't buy Pioneer etc. etc.
     
  10. iss10

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    Do you mind if i could have the number for Pioneer Customer Relations....the phone number i've got is in the U.S. I want to speak to them regarding a permanently coloured "pixel" on a 43MXE1, which i've only had for 2 months.

    Thanks.
     
  11. Koing

    Koing
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    Indeed.

    Well to Pioneer's credit stuff like this WILL HAPPEN. When you have 1000's of Plasma screens out you WILL get ones that just have parts fail. NO MANUFACTURE CAN AVOID THIS.

    They CERTAINLY did not have to give you the parts for free. They gave you a 12 month warrenty and it died 4 months after :(. But a lot of people here I bet have had it running for 2yrs or longer. Just the luck of the draw.

    But I'm glad your getting it fixed.

    Koing
     
  12. bailda

    bailda
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    The number for the UK Pioneer customer relations is 01753 789500
     

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